[Resolved] Dishtv — compulsory 100 free channel
BiBina Bha on Jan 5, 2019
Sir i m dish tv dth customer my dishtv registered mobile is [protected].
Sir i contacted dish tv customer care executive mr. Khan on[protected] and asked that in rs.130 pack i i want to make my choice of 100 chhanels (25 dd chhanel+ fta *+ paid chhanels) bur they replied that 100 fta chhanel has been decided by them and you can not change in it. Respected sir i like to draw your attention to suggestive packs prepared by trai published on www.trai.gov.in (Trai website) in which they have suggested packs of 100 chhanels like (1] 25 paid +75 fta channel =100 (2) 27 paid +73 fta chhanels= 100 (3) 28 paid +72 fta= 100 (4) 42 paid + 58 fta=100 (5) 13 paid + 87 fta =100
In view of above, it is very much clear from above suggestive pack of trai that customer can take 100 chhanels of their own choice (25 dd channels mandatory) either free to air or paid channels with rs. 130 pack
However, their executive mr. Khan has refused to take advance request with my choice of 100 chhanels in rs.130 pack. However as stated above trai has already permitted to make choice of own to select fta / paid channels in list of100 chhanels of rs. 130 pack.
Requested sir to order dish tv to allow me to make my choice of channels in rs.130 pack.
Complaint marked as Resolved Feb 7, 2019
[Jan 05, 2019] DishTV customer support has been notified about the posted complaint.
Verified SupportDishTV Customer Care's response, Jan 07, 2019
Thanks for writing to us. The information on this will be available soon. Be assured that we'll update you on any changes and the process shortly.
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