[Resolved] DishTV — Discontinue viewing channel without intimation the reason to customer

Rajib.dhar

from Jamnagar, Gujarat

Address:	361006
Website:	www.dishtv.com

I am a Dish TV customer since 2006 and my VC number is [protected], It has been observed that the DishTV discontinue the viewing channel without intimating any reason to customer. The customer care representative also do not give any satisfactory replay. For the example.
Earlier Dishtv discontinue the channel "TARA Bangla" without any reason and recently they have discontinue the "CTBN bangla" from the package.
Moreover the amount taken for this package has not also been adjusted with extra days in the my validity.
I am objecting the same and management of dish tv is requested to do the needful

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Oct 3, 2016

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

DishTV Customer Care's response Dear Rajib.dhar

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Aug 29, 2016

Updated by Rajib.dhar Please make broadcast all channel in your service which are available in India, so as to customer to choose out of the same and pay for it. Your marketing department should not decide the channel to be shown as per the profit ratio and also do not make any group/package for any channel. All the Channel must be available as the single channel with its cost. You can make a minimum number of channel to be chosen criteria in your package.
Submitting for your review on behalf of all the customer.

Verified Support

Aug 30, 2016

DishTV Customer Care's response Dear Rajib Dhar

We have taken your valuable feedback and will intimate you regarding the action.

Regards
Online Team
DishTV

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Comments

Shiva kumar1421994@gmail

from Shimoga, Karnataka

My pack for my vc no [protected] is south pack of 210 and I need to change to maxi sports 315 pack

DishTV Customer Care's response, Aug 30, 2016

Verified Support

Dear Shiva kumar1421994@gmail

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV