[Resolved] DishTV — dish tv dish tv my true hd connection issue is not solved after subscription 30 days over also subscription fee 546 is not refunded..

jaganathanp

from Chennimalai, Tamil Nadu

Address:	Krishnagiri, Tamil Nadu
Website:	www.dishtv.in

Dear trai please give solution for my connection.

They are not active my connection 3 months my recharge amount 546. Rupees also not re-funded. My setup box is purchased[protected] working. Now they told to change the hd true recording box is faulty. But error will shows like connection in deactivate mode. But support team told like box faulty.

I don't what fault in box..

Card number: [protected]

Sr no[protected] complaints reference.

But they simple call to me and ask like new issue..

I have asked several times to answer here.. But no response.

Trai also not supporting this about this issue.

If i ask the subscription amount dishtv care told no refund. I have dishtv policy about not refund rules. But they are not ready to answer her with link..

First don't go and buy dishtv

They are fooling people.. After buying connection.. Its happened to me..

After complaints here they are keep silent no use here.. Also

First stop buying dishtv..

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Jan 20, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Dec 06, 2017

Updated by jaganathanp My recharged amount not refundable.

But there is no policy in this mail.

Thank you for writing to Dish TV.

As per our telephonic conversation, all the relevant information regarding
termination policy and Set-Top-Box policy has been shared with you.

We wish to inform you that there is no refund in case of account closure.
However, if you still wish to terminate/ close your account and surrender
the Dish TV Set Top Box, then please visit our nearest Dealer/Dish Care
Centre for the same.

We deeply value your association with Dish TV and hope to serve you again
soon.

Regards,
Tanu
Customer Service
DishTV

Learn Dance from Madhuri! Subscribe to Dance Active at Rs. 38+GST for one
month! Give a Missed Call on[protected] from your Registered Mobile
Number or visit www.dishtv.in

##You can refresh the VC by giving a MISSED CALL on[protected]Toll
Free) from the Registered Mobile Number.
For any assistance, please contact us on[protected]Local call charges
apply) or to get a call back from us, SMS: CALL ME to 57575 from your
Registered Mobile Number.

Dec 06, 2017

Updated by jaganathanp Thank you for writing to us.

This is with reference to your e-mail, we need a verbal communication
regarding refund related concern so that needful can be done.

Moreover, we wish to inform you that there is no refund in case of account
closure. However, if you still wish to terminate/ close your account and
surrender the Dish TV Set Top Box, then please visit our nearest
Dealer/Dish Care Center for the same.

For more information kindly visit our website: www.dishtv.in.

We deeply value your association with Dish TV and hope to serve you again
soon.

Regards,
Sudip Roy
Customer Service
Dish TV

Learn Dance from Madhuri! Subscribe to Dance Active at Rs. 38+GST for one
month! Give a Missed Call on[protected] from your Registered Mobile
Number or visit www.dishtv.in

##You can refresh the VC by giving a MISSED CALL on[protected]Toll
Free) from the Registered Mobile Number.
For any assistance, please contact us on[protected]Local call charges
apply) or to get a call back from us, SMS: CALL ME to 57575 from your
Registered Mobile Number.

[protected][protected][protected][protected]
[protected][protected][protected][protected]
--
I am not acceptable this mail. Please clearly explain what issue from my
side. And link terms and conditions link from your web site in DISHTV
letter pad with address and who will in charge for this decession
authority not refundable. Person name and destination. Please send it
through mail.

Your not able solve means...
.

________________________________
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Verified Support

Dec 07, 2017

DishTV Customer Care's response Dear Customer(jaganathanp),

Hope you are doing good.

We are sorry for the experience you had. Please share your registered mobile number and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Dec 10, 2017

Updated by jaganathanp Madam how they contact earlier with my mobile number..Please use my vc no and take my mobile number..Lot of time given mobile no. Why are asking again...

Tomorrow i am waiting for solution.. to this issue.. otherwise you giver your solution here. Its good for all ok

Dec 10, 2017

Updated by jaganathanp I am recharged on 3 months recharged till now you not refund my money..

Card Number: [protected]

dvr ch-7900s true hd+

Dec 10, 2017

Updated by jaganathanp No answer totally blaming...

https://www.consumercomplaints.in dishtv-setup-box-truehd-activation-issue-c1704407

Dec 10, 2017

Updated by jaganathanp Best given your answer here.. it useful for all.. don't again and again blaming customer's.. lot of compliant s in your page like this...

Verified Support

Dec 11, 2017

DishTV Customer Care's response Dear Customer(jaganathanp),

Hope you are doing good.

In order to look your matter. Please share your registered mobile number and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Dec 11, 2017

Updated by jaganathanp Please ask the below person to call me...Ok

Don't time pass... Give the comments asking mobile no... Check with tamil customer care person...

Regards,
Sudip Roy
Customer Service
Dish TV

Regards,
Tanu
Customer Service
DishTV

Dec 11, 2017

Updated by jaganathanp Sorry tamil customer care person should know

Dec 11, 2017

Updated by jaganathanp Tanu

Dec 12, 2017

Updated by jaganathanp What happens.. no solutions till three months gone..?

Verified Support

Dec 19, 2017

DishTV Customer Care's response Dear Customer(jaganathanp),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV