[Resolved]  DishTV — Exchange of set top box

Address:194101

This is in continuation to my earlier request via phone call, but i see nothing is happening. There is always "faulty viewing card" on the screen and as directed by dishtv care i took the same to the dish service centre here in leh, they told me to upgrade it to higher hd version, i simply want to exchange the old set top box for your rs 699/ and continue the platinum pack as usual, but the service centre here insisted on upgradation to hd version the only option where in i have to pay +250/month more, now its taking too much time in between, shall i opt for another service or there will be any prompt action from dishtv.
Regards
R. Tondup
[protected]
[protected]@gmail.com
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Oct 30, 2016
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2016
DishTV Customer Care's response
Dear rinchen tondup

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV
Verified Support
Sep 29, 2016
DishTV Customer Care's response
Dear rinchen tondup

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
Please feel free to give us your feedback at [protected]@dishtv.in.
Have a nice day.

Regards,
Online Team
DishTV
Complaint comments 

Comments

My dishtv no [protected] and my mobile no [protected].purchase date 15/09/2016.company name disch tv
My dishtv number [protected]
my Name- Newtan debbarma User ID[protected]my mobile number is now active [protected]
now please changing my self number is [protected] everytime send message and email my email [protected]@gmail.com
DishTV Customer Care's response, Oct 4, 2016
Verified Support
Dear TLM

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Oct 5, 2016
Verified Support
Dear TLM

As per our conversation with you on 8974743687, we requested you to contact our customer care in order to verify your My DishTV Space Details.

Regards,
Online Team
DishTV

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