[Resolved] DishTV — false commitment provided from customer care executive

vivek_gkp20

from Bhopal, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh, 462021

Sir

I called dish tv customer care in morning on 27.08.2018. I told to customer care executive that i am not interested in non hd channels. I want only hd channels for viewing. Then executive told me that you recharge a unique amount 1279 and then for three years you are able to view only hd channels. It was full on hd channels. No need to recharge again within three years. The hd pack will convert on your base pack. Now then you can view only hd channels. After recharging the 1279 amount. I called again customer care and confirm twice. But today on 28.08.2018 the customer care executive told me that you can only able to view free to air channels. I need justice. I already paid the amount 1279 and i don't want to view non hd channels. Please help me.

Was this information helpful?

No (0)

Yes (0)

Oct 13, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Aug 28, 2018

Updated by vivek_gkp20 My name is VIVEK UPADHYAY
Mobile number-[protected]
MY VC number is- [protected]

Verified Support

Aug 29, 2018

DishTV Customer Care's response Dear Vivek,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in as we are unable to view your shared details.

Regards,
Online Team
DishTV

Aug 29, 2018

Updated by vivek_gkp20 Mail Sent to mentioned mail id. please solve this matter as soon as possible.