[Resolved]  DishTV — Fraud and Unethical Practices in DISH TV

Address:

New Delhi, Delhi

Dear Mr. Chandra - CHAIRMAN DISHTV IndiaThis email is long and will require your patience.cc Mr Harit Nagplal, CEO - TATA SKY LTD. - This is a letter wherein I am regretting for not choosing Tata Sky and going for DISHTV in Nov 2012 My name is Lakshay Arora and I am a DISh Tv user. My VC No is [protected].I am a user of DISHTV from past 2 years and I chose your Brand over the reputed Tata Sky in 2012 just because of faith in you. I am a follower of what Dish TV India Chief Executive Mr R C Venkateish says in his interviews. Below is extract from one such interview. Source - Business Standard, Nov 19.2013. "Within two years, Dish TV would provide full flexibility to its customers, " he said, adding that the company would also save money in this process by not carring the unnecessary channels. According to Venkateish: "Whatever benefit the company would get, it would be passed on to the customers. We would be able to reduce package price as we would be paying only for what the customer is watching. However it would take another 6 to nine months."Mr Chandra - However recently changed policies in your organization make me and probably many other customers in India believe that all this was a part of a trap. Such has been the level on unethical and non customer friendly practices in your company that I feel ashamed to be a part of DISHTV family. Without any information/intimation/feedback to your customers, you have removed Colours HD and CNBC HD from your HD World Base package. The reason cited by your so called efficient Marketing team is the increase in input costs. I totally understand that you are here in Business and will never want to go into losses. But, following an unethical approach in the globalized world of today, where the customers have much more choices than you can ever think of is only going to lead to a downfall. What you have provided to the customers in place of the above channels is DISH Box Office or whatever it is called and probably ETC Punjabi, I am not even knowing the names of the replacements. Please answer me the following questions:1. Are the channels removed ie Colours HD and the replacement i.e. DISHTV Box Office of the same TRP? Do customers treat them same? Was there a feedback survey taken before this decision? Or is it the output of some of your so called managers who just want to make quick money even by following unethical practices? Can you first take money for an apple and provide the customer a lemon instead?Some of the so called employees in service team whom I spoke to say that it is mentioned in terms and conditions of DISTV that the company has the right to add/remove any channels at their wish. What, are you running a monopoly?It means tomorrow you can remove Star Plus HD and give a Marathi channel in place of it in Delhi? I understand that costs have increased and Colours HD is available as Ala Carte in Rs 65 per month now. Is it justified for a customer to pay Rs 65 more for one channel? You forced a useless replacement channel on me, what if I say I don't need a replacement channel - Are you going to reduce my base pack by Rs 65? I would like to restate your CEO's words - "Whatever benefit the company would get, it would be passed on to the customers". It means DISHTV is the customer because the benefit is being taken by it only and not by its customers. You have had a benefit of removing colors HD from base back - not please pass on the benefit to your customers. 2. In Dec2013, as a part of what the Company's CEO said, that DISHTV is offering on request channels for free, if selected. I chose Colours HD and also got a SMS confirmation that "COLOURS HD" has been added to the part of your subscription at no extra cost and on request basis. I added two more channels (IBN7 and CNBC Awaz) under the same on request basis. Now within 3 months, you have removed them from the base package? What was this? An eyewash? Certainly, I don't expect much from a company who never credited me Rs3/SMS as promised on their website for availing the above mentioned channels on request basis. Rs 9 were never credited to my account, so this issue of not sticking on your promises is a bigger issue. You have not bought the customers by extracting Rs 2500 from them for the Set Top Box. I am sure your company is on the start of a downfall if things keep on moving like this. I feel sorry for myself for not choosing Tata Sky. A lesson learnt in my life and I am sure would make up for it. 3. Everyday, I see in your TV and website that you advise customers to recharge their base pack for 6 months, 1 year and even lifetime to get certain discounts. This is another way of keeping the customer's money. What happens to a customer who has paid for lifetime and then gets to know that XYZ channel has been removed and a useless channel has been given in place of that? Did he know that while buying the plan? Requesting Tata Sky team if they can offer me a new connection at my address because trusting a TATA Brand is wiser than going for a brand only concerned about looting its customers and that too in an unethical way.