[Resolved] DishTV — fraud pursued by dish tv

aryanstar99

from Mumbai, Maharashtra

Address:

854301

I am a dishtv customer from around 8-10 yrs. At the begining i was using sd box, thereafter they offered me an hd box with a life time warranty.. Now when my box is not working properly they are refusing to change the box under warranty.. They are saying that i need to pay for it... It's a total fraud by them..
Plz help me to change the box under warranty.
Dishtv id - [protected]
Mb - [protected]
Email - karanmzms.[protected]@gmail.com

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Aug 25, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2019

DishTV Customer Care's response Dear Aryan,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Jul 19, 2019

Updated by aryanstar99 They have called me and refused to change my set top box under warranty..3 times i talked to them and all the time they are speaking different thing...

plz take quick actions against them and tell them to change my set top box under warranty as they have promissed earlier...they are really playing fraud games here...

Verified Support

Jul 23, 2019

DishTV Customer Care's response Dear Aryan,

As per our telephonic discussion on the number [protected], we informed you that your STB had warranty up to[protected] but not for lifetime. you confirmed that you are facing a problem with STB but do not want to pay applicable charges (Service Visit Charge- 200 Including GST, STB SWAP(OW)- 250 including GST, Total Charges: 450 Rs+Hardware Charges if applicable.). Moreover, necessary information regarding temporary deactivation has been shared and informed that you can temporary deactivate your DishTV for a minimum of 15 days and further in multiples of 15 days i.e. 15, 30, 45 etc. You can avail this service for unlimited times in a year. However, please note that your DishTV should be in ACTIVE status. Your request will not be processed if your account is deactivated.

Temporary deactivation service will be charged as below:

o Rs .25 for less than equal to 3 Months.

o Rs. 100 Greater than 3 Months.

Furthermore, you denied taking any service. we would also like to inform you that you can contact our customer care helpline [protected] or [protected] for further assistance.

Regards,
Online Team
DishTV