[Resolved] DishTV — not adhering to latest trai guidelines on selection of channels

kamal n puri

from Chandigarh, Chandigarh

Address:

Mohali, Punjab, 140603

I am holding dish tv connection no [protected] for more than six years. Keeping in view latest trai guidelines we selected the channels to be viewed and sent it on official website of the company; initially we were told that the scheme would be implemented wef feb 2019 instead of jan 2019. Believing them we got the connection charged with the amount that we were utilising earlier.in feb they issued us a token number for the channels selected. On contacting the call centre of the company we were told to re register. We got it done again but this time the company staff refused to entertain us and kept us waiting on the phone for hours to gether. Despite charging of our connection for rs 500 on 04 feb through paytm receipt number [protected] our connection has not been restored nor any communication on recent channels selection has been done by the company

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Mar 10, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

DishTV Customer Care's response Dear Mr. Kamal,

Thanks for reaching out to us. Be rest assured that your request has been registered with us. We are in the process of moving everyone to their selected choice. Over the next few days, you will get a notification regarding the same. Till then, your entertainment will continue on the basis of your current pack.

Regards,
Online Team
DishTV