[Resolved] DishTV — not recharging tv through payment has been made

rajesh mohanta

from Mundi, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452001
Website:	www.dishtv.in

We have online recharge for dishtv dth connection for rs.600/- on 16.06.18 through www.dishtv.in. payment is made through pnb retail netbanking.. The captioned amount has been deducted from my account, but it is not being credited to our consumer parent idno-[protected] in the name rajesh mohanta of dish tv. The detail of payment made is as under:-

Transaction id no-s87479441
Transaction particular - cc avenue/[protected]/[protected]
Date-16.06.2018

It is pitty to mention that after registering complain for several time through customer care, they are not activating our dish tv connection though full payment is made. They are telling us that no payment is showing in my dish tv account.
If it is not being credited then where is the amount gone. Kindly inquire about the matter and activate my dishtv connection at the earliest.

With regards.
Sri rajesh mohanta
Fl. No-604, nrk villas,
Manoromaganj,
Indore-452001
M-[protected]

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Jul 27, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

DishTV Customer Care's response Dear Rajesh Mohanta,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Jun 26, 2018

DishTV Customer Care's response Dear Rajesh Mohanta,

As per our concerned team, your recharge was unsuccessful and will be refunded to your account within 7 - 10 working days. Moreover, your connection is in de-active status so you need to recharge with Rs. 796/- for 30 days subscription as the current subscribed pack for VC [protected] is SUPERFAMILY (Rs.253*+18%GST) - Rs. 299/- per month, COOKING ACTIVE (Rs.25*+18%GST) - Rs. 30/- per month, POPULAR HD ADD ON (Rs.58*+18%GST)- Rs. 69 per month, STAR SPORTS 1 (Rs.2*+18%GST) - Rs. 2.36/- per day, SONY TEN 1 (Rs.2*+18%GST) - Rs. 2.36 per day and SUPERFAMILY (Rs.191*+18%GST) -Rs. 225/- per month along with Sarthak TV (Rs.5*+18%GST)- Rs. 6/- per month on VC [protected] and processing fee charges of RS. 25 would also be applicable. However, if there is any other query regarding our recharge offers, please visit our website http://www.dishtv.in/Pages/Offers/Recharge-Offer.aspx

Regards,
Online Team
DishTV