[Resolved] DishTV — paid channels imposed by dish tv | |||
I am dish tv customer with vc no. [protected] from kerala. Recently after 1 april 2019, my package has been changed with some additional paid channels and raised my monthly subscription charges. I complained to dish tv phone and email services to change my plan to basic plan with two paid channels as i am not viewer of additional channels imposed by dish tv. The main attraction is that as per trai there are free channels no need to be subscribed. Unfortunately "flowers tv" channel is free channel not available in dish tv, showing message on channel number as "not subscribed" (Attached picture). I checked this issue with dish tv customer service and not receive proper explanation. The are telling foolishness answer that need to change dish position to change package. I replied currently all channels subscribed can view except "flowers" tv channel. But they dont have clear explanation and today my last day of dish tv subscription expiration date. I didn't recharge subscription as i am paying for useless paid channels imposed by dish tv. Was this information helpful? | |||
May 13, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Apr 10, 2019 DishTV Customer Care's response Dear Antony, We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Verified Support Apr 11, 2019 DishTV Customer Care's response Dear Antony, Hope you are doing good. Thanks for sharing the details with us. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV | |||
 2 Comments | |||
Comments
I have dishtv connection but they not work properly. Pictures viweing are Black and White
DishTV Customer Care's response, Apr 11, 2019
Verified Support
DishTV Customer Care's response, Apr 20, 2019
Verified Support
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My registered number is [protected], which is currently using by my mother. I am currently out of India. So better you can arrange customer service from regional (Malayalam) team to talk with her else you can provide your contact number to touch with you from my side. But you can resolve the issue without contact us.
I have only two concern, which you can resolve from your end.
1. Enable free Flowers channel (Getting message on Channel number on TV as "Not subscribed)
2. Make my package with Free channels + 2 paid channels (Asianet Plus (Malayalam) & Sun TV (Tamil) and unsubscribe all other paid channels from my package.