[Resolved]  DishTV — refund of balance amount as dish tv is unable to honor full hd package in name of trai

Address:

Mumbai City, Maharashtra, 400067

Hi,

Before the circular from trai, i had opted for a package from dish tv, which subscribed my connection with all channels in full hd. This offer was valid only if i make one time payment towards annual subscription. While subscribing for annual package i was committed for all channels in hd for full year, which dish tv is failing to honor due to new rule from trai.

I had made annual payment to obtain benefits which service provider can no longer provide. I have been following up with them from last one month and i have not heard back from them on any resolution. Infact one of the executives claimed that we cannot refund and you have to continue using the service.

If the service provider has chosen to follow the trai guideline and break the contract then subscriber should also have liberty to opt out of plan and get refund against the balance amount.

My vc number for dish tv is - [protected]
As of today the balance amount is inr 3349.99. Image taken fro my account information on dishtv website is attached herewith.

Regards,
Kapil
+91 [protected]