[Resolved]  DishTV — service failure

Dear sir
I am dishtv customer (Vc no [protected]; mobile no [protected]). I have paid recharge amount 1week ago as per trai rate and mailed by dishtv as sms below shows
— — —
Vc number: [protected]
Balance:rs. 302.77
Switch off date: 22-04-19
Last recharge amt:rs.245
Total recharge amt: rs.245
No. Of connection (S): 1 primary
No. Of bouquets/channels : 1 bqts/5 chnls
— — —
I am unable to see tv as message 102 appears. Dishtv refresh command does not work. They are unable to help me except saying sorry. Pl do the need ful. I am also enclosing below my mail with dishtv.

Thanks
Dr a l chandraker
Mail [protected]@gmail.com

From: a l chandraker
Date: 17 march 2019 at 8:05:38 pm ist
To: customer care
Subject: re: service technician not yet contacted

I am so sorry to say that even after 20 calls by me since 15 march, doing 50 times refresh calls and keeping set top box on 15 mts every time, i am unable to remove 102 plate (Forget about going to channel 96 because it is not possible). Are you playing jokes with me every time i request in phone. Even after promising to send technician since 2 days you have not done. Shameful behaviour and highly useless yr executive that you are unable to solve this problem.
Is not this case worth to go up to yr senior and trai?
Hope you will respond appropriately. Don’t give lame execuses and sorry. Dot you need more recharge amount?

Sent from my iphone

On 17-mar-2019, at 7:13 pm, customer care wrote:

Dear mr. Chandraker,

Thank you for writing to dish tv.

Kindly note that we have sent a refresh command on your set top box
Against your vc no. [protected].

To allow timely updation, please switch off your set-top-box from the main
Power supply and after switching on, please tune into channel 96 for 15
Minutes.

Kindly note that now you can refresh your pack by simply giving a missed
Call on
[protected]Toll free) from your registered mobile number. Please save
This no. For future reference.

In case you are still unable to watch channels, then please contact our
Customer service team at[protected].

Happy viewing!

Regards,
Anuj chaudhary
Customer service
Dishtv

For any assistance, please contact us on[protected]Local call charges
Apply) or to get a call back from us, sms: call me to 57575 from your
Registered mobile number.

You can refresh the vc by giving a missed call on[protected]Toll
Free) from the registered mobile number.
For any assistance, please contact us on[protected]Local call charges
Apply) or to get a call back from us, sms: call me to 57575 from your
Registered mobile number.

—
—
—
I did not got any missed call from you.
Mobile number for contact
[protected]
[protected]
Pl send the technician and also provide his mobile number to me so that i
Can also contact

Sent from my iphone

On 17-mar-2019, at 5:50 pm, customer care
Wrote:

Dear mr. Chandraker,

Thank you for writing to dish tv.

Our service team tried contacting you, however your number was not
Contactable. Request you to kindly share an alternate number where we
Can
Reach you.

Moreover, as we need a verbal communication related your concern.

For further assistance, please call us on[protected] or write us
Back.

Regards,
Sumit kumar
Customer service
Dish tv

For any assistance, please contact us on[protected]Local call
Charges
Apply) or to get a call back from us, sms: call me to 57575 from your
Registered mobile number.

You can refresh the vc by giving a missed call on[protected]Toll
Free) from the registered mobile number.
For any assistance, please contact us on[protected]Local call
Charges
Apply) or to get a call back from us, sms: call me to 57575 from your
Registered mobile number.

—
—
—
—
—

I received the following sms friday 3.58 pm but no body contacted me so
Far.

“dear subscriber, your service request no. Is[protected]. You will be
Contacted shortly to fix the service appointment. For any query call
[protected]”

Pl do the needful as i am unable to see tv, getting 102 message on
Screen
Even after paying the recharge before time.

Sent from my iphone
Sent from my iphone

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Disclaimer - this message contains confidential information and is intended only for the individual/s named. It shall not attach any liability for any errors or omissions in the contents of this message on the originator or dishtv or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of dishtv or its affiliates. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission and attachments cannot be guaranteed to be secure or error-free as information could be corrupted, lost, arrive late or contain viruses.