[Resolved] DishTV — set top box stops working on regular intervals

Pankajnarag

from Lucknow, Uttar Pradesh

Address:	New Delhi, Delhi
Website:	Dish tv

I am using services of dish tv for the last 7-8 years now. However offlate the service a quality has gone rather down.
My set top box stops working every 45 days and on raising complaint i i am told that official with visit my residence and i will need pay for the services of the person visiting
I think i there is something drastically wrong with the way company is trying to charge it's customers.

Please let me know how is it my fault if the set top box stops working on regular intervals and why i am i being asked to pay charge for raising concern about poor quality and also getting my set top box in order.

I am also surely going to raise in appropriate so coal media forums as well the regulatory body

My vc number is [protected].

Regards
Pankaj
[protected]

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Oct 31, 2017

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

DishTV Customer Care's response Dear Pankajnarag

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Sep 26, 2017

DishTV Customer Care's response Dear Pankajnarag

We tried to reach you on [protected] but your no. was not contactable. Please write to us with an alternate mobile number and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

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Comments

ಪ

ಪ್ರದೀಪ್. ಕೊಡಗು

from Bengaluru, Karnataka

Card number.[protected].my old Mobile numbers is [protected].iam change to my new Mobile Numbers is.[protected].please no needful.my e-mail I'd.{[protected]@gmail.com}

DishTV Customer Care's response, Sep 26, 2017

Verified Support

Dear Customer

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Sep 27, 2017

Verified Support

Dear Customer,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
Please feel free to give us your feedback at write2us@dishtv.in.
Have a nice day.

Regards,
Online Team
DishTV