[Resolved] DishTV — Signal issues not resolved even after paying money for technician visit | |||||
Hi Team, I registered a complaint for signal not found for most of the times on my DishTV Connection : [protected]. There were some channels coming on my TV but most of them were not available. The first incidence was reported to DishTV on Oct. 15th. The Technician visit was promised to me on Oct. 17th (for which nobody visited) after 3 consecutive days of registering the same complaint. Finally, the technician visited on Oct 19th and bluntly said that our Set top box is faulty and needs replacement without telling us the problem and has to be replaced and demanded around 200 Rs. extra from the original cost for that. (which I came to know after calling Dish TV customer care). Even after 5 days of registering the complaint and paying the charges of the technician visit, I am back to square one facing the same issues on my TV. I am a working person and cannot be on leave for these things everyday. (Today, I was on leave because of this) My concern is that the Technician sent to me was incompetent (he did not find any issue with the connection and blamed everything on the Set top box for which I have to pay the full money) and DishTV is not taking any responsibility of that and saying that what the technician has claimed is correct. Could something be done for this. Regards, Mayank Naharia Was this information helpful? | |||||
Dec 1, 2016 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Oct 20, 2016 DishTV Customer Care's response Dear mnaharia Hope you are doing good. We are sorry for the experience you had. Please write to us about your problem with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV | |||||
 2 Comments | |||||
Comments
I have recharged my account by Rs 250 and its only for 20 days but in offer menu Rs 250 is for a month and more over star plus zee tv colours and life ok are not in subscribe list.
Pls help me out and update my channel list.My dish vc no is [protected]
Pls help me out and update my channel list.My dish vc no is [protected]
DishTV Customer Care's response, Oct 26, 2016
Verified Support
DishTV Customer Care's response, Oct 27, 2016
Verified Support
Dear PChaudhary?,
As per our conversation with you on 9464600027, informed you to contact our customer care when you will be available in front of TV.
Regards
Online team
DishTV
As per our conversation with you on 9464600027, informed you to contact our customer care when you will be available in front of TV.
Regards
Online team
DishTV
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As you're using the connection outside India, we won't be able to help you regarding your matter. Please reach out to your nearest local dealer of your location for any assistance.
As the connection is being used outside India, please contact your local dealer for further help!
As we represent DishTV India, we won't be able to help you. Pls contact ur nearest service dealer for any assistance. Thanks!
Regards
Online Team
DishTV