[Resolved]  DishTV — unethical support over sr# [protected]

Address:	560035
Website:	www.dishtv.in

Hi,

I am a dishtv consumer with vc# [protected].
6 months ago they have made me to upgrade to their hd+ box and since then i had issues. First they wrongly charged me upgrade options. I had an argument and it was escalated to many levels without proper attention. Nobody cared in responding properly and i was fed up with a lot of back to back calls and sms that did not resolved the issue but made the upgraded box start to work finally and i have decided to not to use the box for a long time once my balance is over because of horrific support staff conversations.

Lately 3 days ago, due to my family request i have re-activated the service after calling support team and taking their advise with a recharge of 100 (Re-activation)+500 (Recharging) and made some online changes to the base plans and was expecting to go smooth this time but the stb did not helped me to go further and was not able to catch signals. The dish remained as it is all the time and the cables are intact. The moment i turn on tv it comes with error 102 and then stays still on error 301. I reported this to support but they tried to see if a remote help could fix it. After pressing the blue button on my remote it listed the channels and the frequencies but all of them are coming in red. They are asking me to go for an onsite field tech visit as it is a hardware failure or alignment issue which is beyond their support and confirms that it will be a chargeable service. I was against it and have argued that a new stb hardware was untouched and there is no such need for me to pay as i believe they have sold me an equipment that ain't functional after few days of non-usage. They kept on fighting against for paid service. Finally yesterday i had logged on online and raised an sr# [protected] for which i received an sms that i will be contacted about the tech visit. But, to my surprise no one called and when i called their support[protected] the lady responded that the case is already in resolved status claiming that this is an alignment issue and she can help me by taking a new complaint. I was wondering on how come case can be resolved without anyone calling me or visiting my place and taking the sign-off for the job done! I am fed-up with their service now. Actually to evaluate properly, they never provided me a valued service at any given point. Robotic confirmations, useless reading of same case descriptions by calling me without providing details on what they are working with the case. I do have few of those call recordings in case may needed. I would like to file a complaint on this, towards worst service and in-appropriate closure of service request and for a possible refund of the amount spend lately with a clear closure of the subscription account with them as i strongly believe they are not good for service or product delivery. The support staff lack a lot of apathy, understanding about the needs of customer and are only focused towards sales pitches for upgrade or recharge offers.