I placed a prepaid order with Ditch The Guilt on 25 September 2026. Today is 8 October 2026, and my order has still not been shipped or delivered.
I have already waited for almost two weeks for an order that has apparently not even been dispatched. Despite contacting the company, I am being left on seen.
What is particularly concerning is that I have found several other customers reporting similar experiences of prepaid orders being delayed or not delivered and difficulties getting proper responses from the company.
At this point, I have serious concerns about the company's order-fulfilment practices and whether my order will actually be delivered.
I request that Ditch The Guilt either:
1. Dispatch my complete order immediately and provide a valid tracking number, or
2. Issue a full refund without further delay.
I also request the concerned authority/platform to look into the recurring complaints regarding delayed/non-delivered prepaid orders and the company's customer-support practices.
I am posting this complaint so that other customers can also be aware of these issues before making prepaid purchases Was this information helpful? | 
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