Ditch The Guilt — Non-delivery of goods.

Address: 1407, Sumitra Bhawan Bhilai

Website: ditchtheguilt.fit

Nature of Complaint: Non-delivery of goods / Deficiency in service.

Complaint Details:

I placed an order for chocolate products with Ditch The Guilt on 22 June 2026 (Order ID: #3413), paying an amount of ₹178 via online payment mode. As of the date of this complaint, 21 August 2026, more than two months have passed and the product has not been delivered.

I made multiple attempts to contact the company via email and WhatsApp regarding this issue, but received [no response / an unsatisfactory response ]. Despite repeated follow-ups, the company has failed to either deliver the product or issue a refund.

This constitutes a clear deficiency in service and unfair trade practice under the Consumer Protection Act, 2019, as the company accepted payment for goods and failed to deliver them within a reasonable time, and has also failed to address my grievance.

Relief Sought:

Full refund of ₹178 paid for the order, or immediate delivery of the ordered product
Compensation for the mental agony, harassment, and inconvenience caused due to the delay and lack of response
Any other relief the Commission/Helpline deems fit

Documents to Attach:

Order confirmation screenshot
Payment receipt/transaction proof