Ditch The Guilt — Non-Delivery of Order and Non-Response to Customer Communication

Address: 554/214 Ya, Bheem Nagar, Alambagh, Lucknow

Website: ditchtheguilt.fit/?srsltid=AfmBOooemgkOkQCBl5AltJZwVQp7Wtv-m869Zob0kRZaNiWEFnKToJ4U

I placed an order for chocolates on 26 July 2026 (Order#38965 )
for ₹89 through Ditch the Guilt's website.

Current Status (as of 18 August 2026):
- Order shows "Preparing for Shipping" - NOT delivered
- Days elapsed: 23 days (well beyond reasonable delivery time)
- No tracking information provided
- No shipping updates

My Communication Attempts:
- Sent multiple emails requesting status updates
- Sent formal final notice on [DATE 6th August 2026]
- NO response from seller at all
- Customer support completely unresponsive

The seller has completely failed to:
1. Deliver the ordered item within reasonable timeframe
2. Provide any tracking or shipping information
3. Respond to customer inquiries
4. Acknowledge complaints

This is a clear violation of Consumer Protection Act, 2019.

I demand either:
- Immediate delivery with tracking, OR
- Full refund of ₹89 + compensation for delay and mental harassment