| Website: ditchtheguilt.fit |
I placed a prepaid order (Order #51615) with Ditch The Guilt through their website, ditchtheguilt.fit, on 5 August 2026 for Biscoff and Roasted Almond Sugar-Free Chocolates. The payment of ₹89 was successfully completed, and I received the order confirmation.
However, my order has still not been shipped or delivered. The order status continues to show “Confirmed – We're preparing these items for shipping.” I have not received any tracking details or a confirmed shipping date.
I have contacted the company multiple times through email and also tried contacting them by phone, but I have not received any proper resolution or confirmed delivery date. I also tried contacting their WhatsApp support number, but the provided number is not working.
The company previously informed me by email that my order had been marked as a priority due to production delays. However, despite repeated follow-ups and several days having passed, there has been no change in the order status.
I had previously raised a complaint regarding the same order, but it has now been marked as “Resolved” even though the issue has not actually been resolved and I have still not received the products I paid for.
I request that appropriate action be taken to ensure that my paid Biscoff and Roasted Almond Sugar-Free Chocolates are delivered without further delay. If the company is unable to deliver the products, I request a full refund of ₹89. Was this information helpful? | 
My prepaid order has still not been delivered. I paid ?89 for the Biscoff and Roasted Almond Sugar-Free Chocolates, but I have still not received the products or any valid tracking details.
Despite repeated follow-ups, the issue remains unresolved. My previous complaint was marked as resolved even though the order was not delivered.
I request that the company either deliver my paid order with valid tracking details or provide a full refund of ?89. Please keep this complaint open until the issue is actually resolved.