Ditch The Guilt — order #51615 prepaid chocolate order not delivered despite repeated follow-ups and payment

Website: ditchtheguilt.fit

I placed a prepaid order (Order #51615) with Ditch The Guilt through their website, ditchtheguilt.fit, on 5 August 2026 for Biscoff and Roasted Almond Sugar-Free Chocolates. The payment of ₹89 was successfully completed, and I received the order confirmation.

However, my order has still not been shipped or delivered. The order status continues to show “Confirmed – We're preparing these items for shipping.” I have not received any tracking details or a confirmed shipping date.

I have contacted the company multiple times through email and also tried contacting them by phone, but I have not received any proper resolution or confirmed delivery date. I also tried contacting their WhatsApp support number, but the provided number is not working.

The company previously informed me by email that my order had been marked as a priority due to production delays. However, despite repeated follow-ups and several days having passed, there has been no change in the order status.

I had previously raised a complaint regarding the same order, but it has now been marked as “Resolved” even though the issue has not actually been resolved and I have still not received the products I paid for.

I request that appropriate action be taken to ensure that my paid Biscoff and Roasted Almond Sugar-Free Chocolates are delivered without further delay. If the company is unable to deliver the products, I request a full refund of ₹89.