Ditch The Guilt — Prepaid Order Not Shipped for 15 Days No Proper Response from Ditch The Guilt

I placed a prepaid order with Ditch The Guilt on 8 September 2026. Today is 23 September 2026, and my order has still not been shipped or delivered.

For approximately the last one week, the company has repeatedly told me that my order has been “booked for priority dispatch”, but there has been no actual shipment, tracking information, or meaningful progress.

I have already waited 15 days for an order that has apparently not even been dispatched. Despite contacting the company, I am only receiving generic assurances instead of a clear explanation or a confirmed dispatch date.

What is particularly concerning is that I have found several other customers reporting similar experiences of prepaid orders being delayed or not delivered and difficulties getting proper responses from the company.

At this point, I have serious concerns about the company's order-fulfilment practices and whether my order will actually be delivered.

I request that Ditch The Guilt either:

1. Dispatch my complete order immediately and provide a valid tracking number, or
2. Issue a full refund without further delay.

I also request the concerned authority/platform to look into the recurring complaints regarding delayed/non-delivered prepaid orders and the company's customer-support practices.

I am posting this complaint so that other customers can also be aware of these issues before making prepaid purchases.