DLF Complaints & Reviews

This builder started a project called New Town Height.
In Kolkata, Rajarhat, Action Area 3, Newtown in 2008.

Project got delayed due to their own incompetency, while the kept on fooling NRI's that its as per schedule and kept collecting money.

In my case, I had paid 90% of the cosy in 2011, while the flats are still incomplete.
With out amenities like garden, club, swimming pool and Gas.

During recession they promised to give rebate to all who paid up their instalments in time, but actually never defined what are these rebate, how much, and terms and condition of rebate inspite of many queries through mail and personnel visit to their Kolkata office.

They added 2 towers at entrance in year 2012 at their own fancy violating the promised grand entrance they promised customers during initial booking and selling away the flats.

They shifted the Lawn tennis court from J tower and instead came up with a mall in front if it.

In spite of requesting them to inform us about the possession status, they could never commit any firm date till March 2013, when I had visited there office.

Now they send a possession demand notice in May stating the possession payment has to be made by June, where they stated time payment rebate is not applicable on account of my late payment, while the actual reason is they sent late demand notices.

In some cases for people like us who are NRI's, they took full advantage thinking we can do nothing at their whims and fancies.

Now when we have paid for common amenities like club etc, they say it has nothing got to do with possession of flat.

There is a delay possession term, the flat possession by them is already delayed by 3 years in my case, and they say it is not applicable for me, as I did not make it a point to fly immediately to take possession.

I had requested them to send me a notice if 2 months for any payment, while they always ignored it.

They are finding all possible reasons, without any business ethics to cheat customers. This may be a case with all who booked flats in this project.

This is one of the biggest fraud builder who things they can escape Laws of the land by virtue of their connection to people in power.

Is there a way where the investors of this project can get united to sort out this issue, including sewing the builder for fraud activities and cheating its customers?

I do request all investors of this project called " New Town Heights, Rajarhat, Kolkata, to contact me on ([protected]@gmail.com) in order to get united and jangle this builder who is trying to cheat us

I have booked an apartment in the new launched project Woodland Heights of DLF in Bangalore through Proptigers( Property Consultant) in the month of Oct'2012 and as on 3rd April 2013 the agreement is not executed.

DLF is charging Rs. 20,000 as an service charge for adding co-applicant even before the agreement is executed. DLF is not willing to accept the request of adding my wife as co-applicant without the service charge.

PropTigers who executed my booking submitted application with my forged signature.

Even highlighting this issue Proptiger nor DLF is willing to accept my request. I had many email conversations with the executives of both the firms, but they are not accepting the fact of forged signature.

Kindly help us, as we think DLF and Proptigers are harassing me as they are not willing to listen to my plea for making my documents clean.

Thanks
Deepu John

This is a Complaint against Ave.Nue Store for Blaming and harassing me and my 3 year old. We entered in the store and started looking that there were things lying on the floor and the Store employee (Manoj -Emp ID 9372)without knowing started blaming my 3 year old though we just told him she never did that and he said "Apne Batche ko smabhal ke rakho" I tried to escalate the Issue to the store manager Kamal Maan (emp id 9482) and he started abusing us and said he knows all the Police wala Guys i the area and will let me spend me and my family stay in Police station for the night. Hence, I tried to approach the area Manager Tarun Chaddha and he said call the police for this matter but he does not have time for me and will not come down to the store for this matter. Please help us as these guys asked me to wright a complaint first and now will not let me remove that complaint and have threatened me that they have my phone number and will see me later. Though they have not done anything to me as if now so I can''t log a Police complaint against them.

Complaints are pending ...

Harassment by first floor and ground floor regarding water supply
To,
The President
Dlf Residents Welfare Association
Q- Block, DLF phase 2, Gurgaon

Dear Sir,

This is to bring to your kind notice that I, the resident of Q2/16 second floor phase 2, DLF city Gurgaon is being harassed by the first floor and ground floor people regarding the supply of water.
We being the humble don’t want to get into any quarrels on these small issues and also on being salaried people, in this season we have spent Rs 3000 on hiring water tankers and approximately Rs 5000 on the drinking water jars. We have spent Rs 13000 as expenditure on buying the personal tanks so that we can have water of our own and do not fight with anybody. Even if we tell these people(first floor and ground floor) that let us hire a tanker as the water supply is low by dlf, they both are not ready to pay. If we tell them that we will pay, then also they do not allow us to get the underground tank filled saying that their house gets dirty. Also if ever the motor sucks air, we are not allowed to go as their house gets dirty. They both together shout at us. You can well imagine the mental harassment that we do not get water and above this allegation is put on us that we do not cooperate.
They both have united and do not allow the water to reach the second floor. We have tried to solve this matter by just talking but no effect is there. The people of first floor use abusive language and being senior citizens take the sympathy of everybody and speak lie to everybody that we harass them. They have harassed us so much that I have become the sugar patient and a high BP patient. My wife has cervical which aggravates as she has to pick up the buckets of water from kitchen to the bathrooms. No water reaches any bathroom. It comes only in the kitchen and that also for 10 minutes You can well imagine that how can we survive on water which comes for 10 minutes with utmost low pressure.
They run the main motor for 15 minutes to fill the underground tank with direct water and the water doesn’t reach the second floor as the pressure is very low. If we try to run the motor again then the objection is raised by the ground floor people. They do not run the water for full time as the electricity bill becomes high. They do not want to pay more and also do not give us the supply of water. The motor, the underground tank and the black tank of 2000 litres is common and is in the back courtyard of the ground floor but he says that he is the owner of all the things as they are in his premises. So we request you to kindly take the appropriate action like the common motor should not be in somebody’s house but rather in the common area in front so that if ground floor people are not at home then somebody else can switch on the motor. We don’t get water when they are not at home.
Actually the first floor old people live alone and harass us too much so that we sell the house and they want to bring their own daughter here. They call their daughter and son in law who comes and shouts on us.We kindly request you to take such a solution so that we get the equal share of water as we pay the equal share of the bill. During the timing when direct water comes, first and ground floor finish up there house hold chores and store water in their kitchen tanks but when second floor maid comes there is no water left for cleaning the utensils and sweeping the floor. My RO system doesn’t work at all and I am also paying extra to my maid for washing clothes as my washing machine doesn’t work without water.

--
Warm Regards

1) Even i have got the demand letter for EDC+IDC etc. in 2011, can you please guide me what to do on that.
2) Also, they have not paid the penalty neither to bank nor to me , so what step should i take?
I have burden of home loan etc. and it is becoming very difficult now to manage , rent , home loan and so many expenses.
Pls share the view, if somebody has taken step on these issues.
thanks and regards
Akhil.

dlf park place gurgaon rent, [protected] Park Place. Offering a choice of 3 and 4 BHK,
fully air-conditioned, [protected] well appointed apartments, individual units in Park Place
comes equipped with [protected] fully fitted modular kitchens.Set amongst one of the best
addresses ? DLF City, Phase V, [protected] in close proximity to DLF Golf Links
An [protected] with buildings being placed in a manner that there is no overlooking
and most of the apartments [protected] enjoy the views of structured landscaping.one of the
unique features of this project is, [protected] it has a loading of approximately 18% which
means it offers same area of land at comparatively lower prices. This makes Park
Place a highly sensible [protected] and profitable investment option for both home buyers
and property investors.[protected]

DLF Park Place DLF City Phase V,DLF Park Place Gurgaon,DLF Park Place Rent Apartments in Gurgaon

To,
The President
Dlf Residents Welfare Association
Q- Block, DLF phase 2, Gurgaon

Dear Sir,

This is to bring to your kind notice that I, the resident of Q2/16 second floor phase 2, DLF city Gurgaon is being harassed by the first floor and ground floor people regarding the supply of water.
We being the humble don’t want to get into any quarrels on these small issues and also on being salaried people, in this season we have spent Rs 3000 on hiring water tankers and approximately Rs 5000 on the drinking water jars. We have spent Rs 13000 as expenditure on buying the personal tanks so that we can have water of our own and do not fight with anybody. Even if we tell these people(first floor and ground floor) that let us hire a tanker as the water supply is low by dlf, they both are not ready to pay. If we tell them that we will pay, then also they do not allow us to get the underground tank filled saying that their house gets dirty. Also if ever the motor sucks air, we are not allowed to go as their house gets dirty. They both together shout at us. You can well imagine the mental harassment that we do not get water and above this allegation is put on us that we do not cooperate.
They both have united and do not allow the water to reach the second floor. We have tried to solve this matter by just talking but no effect is there. The people of first floor use abusive language and being senior citizens take the sympathy of everybody and speak lie to everybody that we harass them. They have harassed us so much that I have become the sugar patient and a high BP patient. My wife has cervical which aggravates as she has to pick up the buckets of water from kitchen to the bathrooms. No water reaches any bathroom. It comes only in the kitchen and that also for 10 minutes You can well imagine that how can we survive on water which comes for 10 minutes with utmost low pressure.
They run the main motor for 15 minutes to fill the underground tank with direct water and the water doesn’t reach the second floor as the pressure is very low. If we try to run the motor again then the objection is raised by the ground floor people. They do not run the water for full time as the electricity bill becomes high. They do not want to pay more and also do not give us the supply of water. The motor, the underground tank and the black tank of 2000 litres is common and is in the back courtyard of the ground floor but he says that he is the owner of all the things as they are in his premises. So we request you to kindly take the appropriate action like the common motor should not be in somebody’s house but rather in the common area in front so that if ground floor people are not at home then somebody else can switch on the motor. We don’t get water when they are not at home.
Actually the first floor old people live alone and harass us too much so that we sell the house and they want to bring their own daughter here. They call their daughter and son in law who comes and shouts on us.We kindly request you to take such a solution so that we get the equal share of water as we pay the equal share of the bill. During the timing when direct water comes, first and ground floor finish up there house hold chores and store water in their kitchen tanks but when second floor maid comes there is no water left for cleaning the utensils and sweeping the floor. My RO system doesn’t work at all and I am also paying extra to my maid for washing clothes as my washing machine doesn’t work without water.

--
Warm Regards

Ravinderjit Singh Kang
Assistant Director(CPWD)

Q2/16 second floor
DLF City phase 2
Gurgaon, Haryana-122002

Ph no. [protected]
[protected]

BE CAREFUL ABOUT NEW CLAUSE in DLF PROPERTIES ABOUT ESCALATION CHARGES. They can send big unexpected bill as they HAVE HABBIT to get the money from Customers without clarifying and every body pays since there is no Housing Consumer Law.

Also Be careful about their new compay called DLF NEW Gurgaon Deleveloper (P) Ltd. and there is clause that for whatever reason if company had issue getting the project , all money will be forefeited......

I brought an aparment from DLF in DLF Park Place. Few Complaints about DLF Properties:
1. Charges Dispute:
When I received the final statement, I have been charged for Club Charges but agreement doesn't mention about the club charges and club facility was included in the price. I have to pay around 4 lakhs additional which was not there in agreement. How to discpute this. Customer Service is telling me that sending the final statement is way of telling that you have to pay for club charges despite it was mentioned in the agreement.

2. Increase in number of floors: When I signed the agreement , I was told there will be 19 floors in the building. Then they increaed the number of floors to 30 without information their this major change in plan. Customer make the decision based upon the number of floors and number of apartment owners. Otherwise facilities will be compromised.

3. Calculation Mistakes : there are calculation mistakes in calculating the Government Charges.

4. Very Bad Customer Service:
DLF had very bad customer service. Customer Service is not very friendly. Customer Service doesn't want to listen to the customer. First Question, drop an email on the subject. If email is dropped then no answer. Call again.... same drama. Finally you have to give. I think DLF wants that way. Don't bother ME , I GOT your money...

5. Projects are delivered on Time: I was propsed the project will be complete in 3 years. It took 5.5 years to complete.

6. Increase the size of the apartment : Without information the customer DLF increased the size of the plot and sent me the bill for that.

It seems like DLF assumes ALL INDIANS have tons of money and they will whatever you will ask for. Of course may be BLACK money. There should be end to that.

Suggestion: India should have Housing law where consumers can appeal for dispute in charges which builder charges without telling customer.
There should be title or escrow company which holds the money until these builders deliver the product. The title/Escrow company will
deliver the money to respective parties like registration fee, government charges since it seems like there is no transparency the money the builders collect for registration and government charges and deposit in the respective accounts.

I own a flat in an underdevelopment project of DLF Developers Pvt Ltd. I wanted to add my wife's name to this property, on 7-June-2012, I personally visited DLF Sansad Marg office and reviewed all the required documents with the staff there and submitted my application along with all the stated documents.

I waited for almost a month after that to hear back from DLF on the progress or any update but did not get anything. On 3-July-12 I sent an email to the staff member I submitted my documents - and to my surprise she responded back with saying 'please provide proof of relationship', I did mind not it that much, as long as things are getting done, but surely it was annoying as I had reviewed all the documents with her before submitting my application moreover she did not inform me about missing document for almost a month. I immediately sent her the proof documents she wanted. Next response she sent was real surprise for me:
[protected][protected][protected]-
Dear Sir

The service charges are revised w.e f 01.07.2012 in case of name / deletion from 3.09% to 12.36% .

The revised charges are Rs.22,472/- and we received the demand draft of Rs. 20,515/- as per service charges , you are requested to send balance payment of Rs.1957/-.

We will not process this earlier due to relationship proof and the confirmation was received on 04.07.2012

Thanks & Regards
[protected][protected][protected]-

My application for name addition to DLF was submitted on 8-June-12 (when the
service tax was 3.09pc) and I was not asked for any additional proofs until
3-July. DLF clearly failed to communicate things to me on time and now asking me to pay the additional fee, why should Take the blow of another Rs. 2000 for DLF's mistake.

DLF sec 90 regal garden , I am shocked to see there are clause
>for the escalation and other clauses where it ask me to pay
>escalations .. with this contacts only fools will buy the
>construction linked property ..
>DLF is cheating , they will not pay any delayed penalty to any one
>rather they will take all the cost escalation due to material increase
>from customer ..As usual project will be delayed..


>Let me just first share with you my past experience with DLF .. most
>of the project I have booked with DLF were purchased at the higher
>market price in the name of DLF . We paid the premium in the mame
>of DLF .
>
>None of the project I have booked were completed in time .. in Delhi I
>paid 88 L for the house and its three years delay .. in Gurgaon
>too I have two property which were booked and delayed..
>
>DLF charges daily delayed interest when I make the late payment
>that too due to DLF issues.. like they don't send the letter in time ..
>it does not reach me in time .. they don't use the quick method of
>communication like email notification .. etc..
>
>Whereas when it comes to paying the delayed penalty , DLF will pay
>you mare 5 to 10 rupees per sq. feet that too after finding all
>the reason in the book to minimize it ..
>I don't accept this clause and refused to sign this contract ..
>
>
>DLF is cheating , they will not pay any delayed penalty to any one
>rather they will take all the cost escalation due to material increase
>from customer ..As usual project will be delayed..
>
>So in the end customer will be a big looser..

We live overseas and purchased an upscale flat through DLF in Gurgaon. DLF has this nasty habit of sending letters requesting payment through registered post even when we request that they let us know ahead of time through e-mail so we can necessary arrangements for transfer of funds to India and for timely payment. If there is a delay and you call to explain, they don't answer the phone and don't answer e-mails either. Instead they pretend to not have received your communication and keep posting recurring late payment charges to your account even after the payment has been made. I will never recommend that any one purchase property through DLF. They have the worst customer service,

DLF is cheating innocent apartment buyers. Their Garden city project in OMR Chennai has got delayed by sevearl months. Although they have taken 90% of total price, they are not responding to email queries regarding project completion delay. Please don't go to buy any property from company like DLF, who have so called big brand name. Shame on the company and its owners.... unfortunately the Chairman comes among the richest people in India. Seems the money has been made by cheating innocent buyers like us....

Dear Sir,

I have booked an apartment in DLF NewTown Heights, Rajarhat Kolkata in 2008. Delivery of apartment was expected in Jun 2010. I have sent several mails to DLF on Hand ove rof apartment and evry time they have come up with new delivery scheudles like

Sep 2010
Jan 2010
Jul2010
Oct 2010
Jan 2011
Jul2011
Oct 2011
Jan12-Mar2012
and Now May2012.

I have alreayd made the payments and ofcourse with help of SBI loan, paying heavy amount as interest and also paying House rent.


This is pinching a lot and ofourse as we all know, ther eis no rule and regulations in India for common man.

DLF was not able to complete project in time and after that they have introduced 2 new towers in same 15 acre land without consideration of their existing costomers.

Please look into the issue and help us to get the money back from DLF as early a spossible. We demand for more than what we have paid for the apartment.

I request you to look into this matter as early as possible.

Thanks

As per the rules, only UDS is considered for registration for a new apartment, whereas DLF is charging the complete area of the flat for registration increasing the registration price by over 5-6 times. When asked they say this is the rule across India, but how can they overlook the rules of the state? I dont see a logic in their explanation. Where is all the additional money going to go?

From SANJAY RASTOGI---
Recently,all customers of DLF Express Greens residential flats Project, Manesar has got a demand letter against increased EDC/IDC amount as per Haryana Govt circular.For my flat of 1845 sqft, I have calucated a demand of Rs.34,852 however DLF has sent a demand note of Rs.119925.00.

I have already sent my calculation sheet to Mr. Deepak Kappor (VP-Customer Services,DLF) last week however they are not willing to share transparently the basis of this huge difference. Many reminders have been sent by me but no success so far. This money will go to Haryana Govt hence DLF should not add any extra margin on that to burden the customers. The huge impact of minimum Rs 85000/- per flat is not at all reasonable and ethical by any means

As a customer, we all need a proper justification for this.I want to raise an awareness among all the customers via this forum so that we get a justification before making payment.

EDC Calculations
A Base EDC Rate per acre as per Circular for 2009 (in Rs) 17,628,000
B EDC rate for 2007 @ 10% reduction on compounded basis as per Circular in Rs 14,278,680


C Total Area of Express Greens M1A in acres 19.643
D EDC for Express Greens in Rs = C x B 280,476,111
E Total Saleable area in Sq Ft 1,855,146
F EDC per sq Ft in Rs = D / E 151.19
IDC calculation:
A Base IDC Rate per m2 in Rs for 2008 460
B 1 IDC Rate per Acre in Rs ( 1 Acre = 4047 m2) 1,861,620

B 2 IDC rate for 2007 @ 10% reduction on compounded basis in Rs 1,675,458
C Total Area in acres 19.60
D IDC in Rs = C x B2 32,838,977
E Total Saleable area in Sq Ft 1,855,146
F IDC per sq Ft in Rs = D / E 17.70
Additional demand calculation
Total Development Charges ( EDC+ IDC ) per sq ft in Rs 168.89

Development Charges already Paid per sq ft @ Rs 150

Net payable in Rs per Sq ft = G-H 18.89

Total Saleable area of Flat F 404 in SQ ft 1845

Net differential amount Payable in Rs =J x I 34,852

Hi I had booked an apartment with DLF 2 years back and paid the booking amount as well, at that time DLF did not say that there was litigation with the land owners . They were telling all that the plans are in the final stages of approval from HMDA which they got . DLF did the Bhoomi Puja on 4th Nov 2009 , in Jan 2010 they sent a site update which again did not speak of any litigation pending with the land owners but gave all other details.
Then on 24th March 2010 i gave the second Installment via cheque and some amount by demand draft, they had not presented the cheque for clearnace . I had written an email to them on 20th May 2010 asking them the reason for not presenting the cheque to which they replied will get back to me as to when the cheques will be presented. Then on 25th May 2010 i got an email from them saying that DLF has increased the per sft cost by 400/sft due to change in specifications in which they had said that they have cancelled the plans for 2 BHK and now all the flats will be 3BHK and above . The specifications where the same which they had shared with me at the time of booking but it had 2 parts one is the basic infra specs which had changed and that cost 200 and another 200 for modular kitchen, bedroom furniture etc which i agreed for the infra specs and not the modular kitchen , They also increased TIC (Town infrastructure charges from 140 to 220/ sft) which i agreed.The acknowlegement was confirmed by a email on 18th June 2010. Then they kept saying that they will update me on the project status every time i called or wrote and email to them. Till August 2010 they had not the approval from HMDA looks like as per their email on 09th August 2010 . On 22nd Feb 2011 DLF sends a email that the project as of that day stands cancelled due to litgation with the landowners and please collect your payment with 6% interest .

Since last 6months i have been seeing the site there is some activity going on there which clearly shows that DLF is cancelling the project so that they can relaunch the project at a higher rate due to the change in market situations . We have been cheated for nearly 2 years we had other options at that time within our budget today all the other projects are at a much higher price.

Can the consumer court take up the matter and first verify the claim that if there are really any litigation with the land owners pending, second that if DLF comes up with a project at a later date our interest should be safe guarded and we be given a flat in that project at the rate which we had booked .

Regards
DSIngh

On Tuesday, the Competition Commission of India (CCI) imposed a penalty on India's biggest real estate firm DLF Ltd for treating homebuyers unfairly. Key complaints included increasing the number of floors, changing the size of the apartments and delay ...

DLF'S NEW TOWN HEIGHTS , KAKKANAD,COCHIN IS EXPERIENCING IN DEFNITE DELAYS . THE BUYERS ARE FORCED TO SIGN ONESIDED AGREEMENT AND ON THIS ISSUE THE COMPETION COMMISSION OF INDIA HAS IMPOSED A PENALTY OF RS. 630 CRORES ON DLF FOR ABUSING THEIR DOMINANT POSITION TO FORCE THE BUYERS TO AGREE ON THEIR TERMS THE DETAILS OF THE ORDER CAN BE HAD FROM THE FOLLOWING LINK

http://www.cci.gov.in/May2011/OrderOfCommission/DLFMainOrder110811.pdfbr...

The road to DLF cybercity from Sikanderpur is a nightmare to travel for everyday commuter. It gets blocked everyday during office hours and badly chocked with water and dirt during rains. It is impossble to walk on the raod to Metro station. Office goers have to take Feeder bus of DLF which charges huge minimum 250/- for some 20 coupons. DLF , IL&FS have started work on Rapid metro and have dug the whole road with no place for traffic to pass. Then the traffic police have made it one-way and there is bad traffic jam daily at office hours or rainy days.
Office goers have a bad time commuting on this road.
Why there is no Public interst litigation against these agencies for daily mental and physical torture of commuters.