DMI Finance — Wrong Loan Closure After Settlement Payment and Unfair Recovery Harassment

I am filing this complaint against DMI Finance for unfair and negligent handling of my loan settlement.

I contacted DMI Finance's collection agent to obtain the settlement amount for my loan. The agent provided me with a payment link, and I paid the settlement amount through the link they shared. However, after making the payment, I was informed that the amount had been applied to a different loan account instead of the loan I intended to settle.

I relied on the information and payment link provided by DMI Finance's authorized representative. This error occurred due to their negligence, not mine. Despite informing the company multiple times, my actual loan remains unpaid, and I continue to receive recovery calls and harassment.

I am currently working in Qatar and have already suffered financial hardship after losing my previous job. I made this payment in good faith to resolve the issue, but DMI Finance has failed to correct their mistake.

I request DMI Finance to:
Investigate the incorrect settlement immediately.
Transfer the payment to the correct loan account or refund the amount.
Stop all recovery calls and harassment until the matter is resolved.
Provide a written confirmation after resolving the issue.
My settlement amount is less than I paid.
I request the appropriate authority to intervene and ensure a fair resolution.

My loan number :DMI[protected]