| Address: MALKAJGARI CIRCLE, NO-29, HYDERABAD, TELANGANA -500094 outlet |
Dear Domino’s Customer Care,
I am writing to raise a concern regarding my recent order placed on[protected]Saturday) from your MALKAJGARI CIRCLE, NO-29, HYDERABAD, TELANGANA -500094 outlet (Order ID: 167).
I placed the order at 20:25, and it was delivered at 21:20—well beyond the 30-minute delivery promise. However, I received a call from the store informing me that the 30-minute delivery guarantee would not be honored because it was a Saturday. I was surprised by this, as there is no mention on your website or app stating that Saturdays are excluded from the guarantee.
My order did not fall under the category of bulk orders, and there were no unusual delivery constraints or adverse conditions. As far as I understand, it met all the standard eligibility criteria for the 30-minute delivery promise.
I would appreciate clarification regarding this policy and expect appropriate action and compensation as per your stated terms.
Thank you for your attention to this matter.
Best regards,
Sudveep
Mobile: +91 [protected]
Email: [protected]@gmail.com
Delivery Address: A3-217, Janapriya Sitara, A3-Block
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