Domino's Pizza — Amount debited from an account for unsuccessful order from Mobile app.

Website:

Domino's Pizza mobile app

On 31st Dec 2020 booked order from Domino's Pizza store mobile app worth rupees 1170/- INR.

Amount was deducted from bank account but order was unsuccessful ( it was not showing on mobile app).

We tried to call on customer care number[protected] available on google) but its getting switched off.

We checked with nearest store on the same day within approximate 45 minutes they informed, it will be credited within 7 working days.

We have also escalated this issue on "[protected]@jublfood.com" they provided link to fill details so customer support team can call back regarding concern. (they mentioned they will call back within 24-48 hrs.)

Its been 4 days days more than 24 hrs. but no any communication received from Domino's side.

Yesterday replied to that email, but they are not responding to email also.

Below is the bank transaction reference no[protected]

Regards,
Paresh