Domino's Pizza — amt deducted but order not placed on no refund

Address:	110018
Website:	Dominos pizza app

I ordered pizza thru dominos app and payment was made thru paytm but neither the order got placed nor did i get refund of my money.

Rs. 491/- were deducted and no signs of refund yet.

Paytm says they are not responsible as the transaction was successful at their end.

Dominos is not releasing the amount back.

I want refund of my rs.491/-

Please help me in this regard. This is a crap app dominos as the money was deducted but they didn't even acknowledge it.

They didn't make any initiative to release the money and are not acknowledging the transaction failure also.

When i called and asked at their customer care they said they can't do anything and i have to contact paytm.

When i contacted they say they can't do anything as the transaction was successful at their end.

Between these two apps, the consumer is the one who is suffering.

My rs.491/- are at stake, please help in refunding the amount.