Domino's Pizza Complaints & Reviews

Dear sir / mam,
This is my concern about my order dated 08.10.2017 time 8.45pm. Order i'd.245.
This is not my first order. But from the store i got call stating that order can't be reached on time (No time gaurantee).
Any way order i got after 30 min.
But pizzas are not bake properly.
My son not had. We are very disappointed with your service as well food.

Date: 07/10/2017, client number: [protected], address: 20/a, shop no. G5, ground floor, the mark, navneet tower road, old palasia, indore, madhya pradesh 452001.

Order delivered late. Delivery boy prashant fakes his name to mahesh. When asked to call the manager, he calls a fake person called sunil raghuvanshi who does not even work in the store. They say we general deliver pizzas late and provides no guarantee. I called the store, jn singh, the representative, says i cannot talk to the manager as he is on leave and gives his fake email id. He also says that outsiders cannot reach the manager through email.

We have ordered barbique small plzza. No sachets were provided with the delivery, and even the delevery boy did not provide the bill, i had to request again for bill. On enquiry we were told that sachets are not in stock. We don't except such type of services from domino's. Kindly check this type of inconvenience should not repeat in future to any one.

Hello sir/ ma'am,

Greetings..!!

I ordered pizza from horamavu, bangalore restaurant, bangalore amounting rs 415 by paytm. Amount was deducted but order was not paid.in paytm, transaction for order id: [protected] is successful indicating that paytm has done successful transaction to dominos but due to some error on dominos side, order was never placed.
Attached is snapshot.
Kindly check and do the needful.

So i am regular domino's person and i am quite fond of it. My family always order simple pizzas so today (7/10/17) i ordered 1 onion, 1 capsicum and i sausage pizza mania pizzas. There was no pepper barbeque chicken so i had to take to take the sausage one. I picked the pizzas and came back home. I opened the sausage one and was not at all satisfied. It only had like 4 pieces of small cut sausages on 4 pieces. I was really shock as to how can they just give me one small piece of chicken for each piece. For domino's 89 rupees may be a small amount but for a middle class person it really matters. I only eat domino's once a month and if anyone gets this kind of pizza they would be disappointed. I am really disappointed especially when domino's displays these promising lines of bigger and better toppings on the box. I was really angry and tried to called them 2 times but it was busy. I was really hungry so i had to eat that pizza but i don't feel satisfied. On the other hand the onion and capsicum were perfectly cooked pizzas with a soft crust. I want domino's to please take a little bit more concern towards customer's satisfaction on their non veg pizzas.

I have order on[protected] which late delivered. I have already raised complain on[protected]. As discussed, my amount will be refund within max 7 days. But still as per telephonic conversion haven't initiate my refund amount. Always try to convene to take another pizza. Which is not your term & condition so provide me my refund amount which is 300 as per term & condition.

Order no:- 119
Order date:[protected]
Mob no:- [protected]

Im dropping this complaint from hubli karnataka
The person who took my call at around 03.00 hrs of 5.10.17 was very harsh towards me n spoke rudely while i was abt to place an order for non veg pizzas approx costing 2k later which i placed an order in smokin joes. I placed an order for a margaretta chicken pizza and chicken barbecue pizza in vidyanagar dominoes kindly teach ya staff to tlk to pull with a proper manner
And em expecting a reply for this
Contact me on [protected]
Rsvp

I have booked dominos and pay online rupess 270 but dominos centre does not delivery pizza to my home. He refuse to deliver pizza in my address... Pls return my money and makes your service good in rewa madhya pradesh... My order number 126 contact number [protected]

Regards
Anish agnihotri
Order number-126
Contact number-[protected]
Address - police colony rewa block no7 room41 rewa mp
Pin code 486001

Not the first time, the dominos outlet at technopark, trivandrum sucked on service. The only pizza outlet in this 6 km radius and the only bloody reason to still place an order with these folks.

Placed an online order for home delivery today at 3:30 pm and it's 5:35 pm now, over two hrs!

The place of delivery is approx 3-4 km on a national highway straight stretch, so guess if they would've strapped the order on a tortoise, by this time the order would've got delivered and yeah the tortoise would've got back to the outlet as well.

To utter frustration was getting namesake replies from the staff at the outlet and the website was also not getting updated of the pizza status.

Tried calling the dominos 2 times (1st time when it was about 1:15 hrs and the other a few mins ago, almost 2 hrs), the reply - "sir, the pizza is on its way, will be delivered in 10 mins", yeah, the very same reply as when i called the 1st time. Unfortunately payed online for this order so sulking about it and dropping a frustrated user comment here.

I don't know how much this complaint would be taken into consideration, but i'll make it a point to do something to ensure neither my friends nor their circle, to the best possible order from here.

I ordered pizza at 9.55pm on 1oct 2017 at richmond town, bangalore pizza arrived very late... We were hungry even my children also... They delivered pizza after 1 and of hour. They didn't give late discount even they were late more than 1 and half hour, then why domino's telling that we are giving 30mins delivery... Worst experience.. I never come to domino's again and i tell my all friends dont go domino's

Extremely disappointed with kaushambi ghaziabad outlet. I visited the place for dine in with family.ac was not working properly on upper floor. Asked staff to tune into sport channel but they said they have not taken the subscription of sport channel. Raised both issue at bill counter (She was a customer guru n i guess her name was shalu). Not too sure on which criteria she is a customer guru. She said yes i know ac not working. Sports channel not allowed and she did not even offer an apology and picked a call in between and completely ignored my concern. You people claim for 100% satisfaction otherwise moneyback but this was a pathetic behaviour. I want my money back and if you dont classify this incident offensive pls confirm it in writing as i would then esclate it at further level. My exit time from store was 4.45 pm today and you can check the cctv as well to authenticate my msg

Have ordered 2 pizzas and paid online for store at jodhpur. While going to collect same they have refused for providing of oregano and only for test of same we are going to buy a pizza. At the same time I have ordered a chees bust pizza and pizza given was not of same variant.On asking for cancelling order they refused for same. And also upon asking for customer care no local store no provided.

Dear Sir/Madam,

Today I purchased Pizza from your branch at Nacharam Hyderabad, Telangana, India - 500076. Initially I provided the Sodexo Resto Pass Card and while doing the transaction as per the counter staff the transaction got declined However, I got the SMS saying that, the money god deducted from my SODEXO account. Though I showed the same to the staff in the counter and to the manager, they told me that, the amount is not credited to them. Hence, I provided my ICICI Debit card and purchased the items. Since, the sodexo account still shows as the amount already got deducted, You are kindly requested to check with your transactions using cards and refund the amount back to my SODEXO account at the earliest. Jayan - Mobile no. [protected]. Amount deducted is Rs. 521.06. Sodexo card no. [protected].

Hi team
Order was placed on 30 sept @ 21:21
I didn't received pizza till 22:30.
I received call from sasane nagar branch stating that we will not delivered pizza. After an argument they transferred call to magarpatta branch. I received call at 10:40 that we are delivering pizza
Now let me know where is your commitment for delivering pizza in 30 mins?
I waited for more than an hour to receive it but no confirmation on order delivery.
Due to this do you believe that i have to stay starving at home or find alternate solution.

So i left home for another option
What do you think about receiving order?

Today i spoke with lady working in magarpatta branch. I didn't get a positive reply pizza delivery and or any further escalation matrix due to no manager available at store.

Kindly resolve my 2 queries
1) free pizza for failure of your commitment
2) my refund

Regards
Vijay munde

Dearsir /madam,

I have made a transaction at around 5:25 pm to domino's pizza for pizza delivery and the amount 278 has been debited from my account but i have not received any confirmation message or anything from your side. Kindly refund my money immediately. Please find transaction details mentioned below. Awaiting for your positive response.

Date30 sep 2017

Withdrawal278.00

Cheque/ref no.[protected]

Narration[protected]/payujubilantfoodwork

Value date30 sep 2017

Regards,
Bishal sharma
Guwahati
[protected]

While shopping in dominos. It shows 50% cashback if i pay via paytm. I did just the same.
I havent got any cashback. Also, on exploring more, it seems the maximum cashback is only of rs 5.
That means the offer is valid if one shops for rs 10, he gets 50% back.
Its not possible at all to shop below 300-400 rs in dominos, so why dominos and paytm are misleading the customers.

I placed an order for peri peri chicken and veggie paradise. The amount was deducted from my bank account but no order taken. Spoke to your branch.. They said no order placed. If that is the case, why amount is deducted? Please refund the amount of inr 689.00.

This was the email id given during transaction. [protected]@gmail.com.
This is not the first instance.

Regards,
Manikandan v
Contact [protected]
Perumbakkam
Chennai 600100

Hi i ordered pizza on 24th september 2017. 426 rs was deducted from my account but doesn't generate my order no. So i called all nearby dominos to confirm that what will i do. They all giving me others no. And told me to contact there and everyone is saying that my money will be refunded but its not upto now. I want my money to be refunded in my account. And it is really very disappointing thing happens from dominos to most of the people. Please resolve this issue and refund my money.

I have been ordered a midium size pizza through swiggy at 9:35pm on 28th september, 2017 by applying a discount coupon, order no 254 (Rest amount of ₹ 463 paid through net banking) from azay nagar kolkata outlet. I am not yet received my pizza till this time and online tracking shows that it is delivered to my address. I want my money credited back to my account otherwise i am going to file a complaint in consumer foram.

Date:- 27.9.2017
Place:- dominos, tollichowki, hyderabad.

I have placed the online order in dominos at 9:13pm with order number 71 (Rs. 434) after applying discount coupon and the order was assigned to dominos tollichowki i dont know how because serilimgampally dominos is closest to my house (900m). We were waiting for our delivery, after 30 mins we tried to track my order but unfortunately it was not showing me anything except your order was successful message. After many follow up we successfully called to the delivery center and we came to know that our order was cancelled because i did not picked up his call although no once called me. Manager ahmad did not even bother to intimate me after cancelling the order or atleast updating it online or atleast sending me sms. After so much follow up they cancelled my order and placed new order (Order number 80) for me and the delivery guy came to deliver the pizza, but the new order placed by the manager was without the discount code and the delivery guy mehraj and manager ahmed both forced me to pay the amount without the discount (I. E. Rs 526) which was not at all acceptable to me. Manager ahmad does not have any etiquettes of talking to customer, he was on the verge of abusing me and also said that why did you even placed the order and at last forced me to return the order.

Please be aware and avoid using tollichowki dominos center, manager ahmad was horrible in dealing with customers.