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Domino's Pizza — Bad Quality of food and worst service

Sir/Ma'am,
The complaint is regarding bad quality of food received from your Bhilwara Rajasthan outlet. Sir ma'am pizza received by dominos was cold and not eatable at all and received after 90 minutes of order. When called the customer care through app after 45 minutes of order and asked to cancel the order due to guest departure they said sorry but we can't cancel the order since food is prepared. And then I received the food again after 45 minutes (90 minutes from order) and that too completely cold and bread was not eatable at all. If due to some reason you can't able to deliver the order timely then why don't you cancel the order after request from customer that they wanted to cancel the order much before the delivery was made.

You too knows how one can eat a cold bread. Such a bad delivery from such reputed company is not acceptable. Phone no of outlet to lodge the complaint is also incorrect either on your site and on Google.
What's the difference between a roadside food outlet and a listed company having all india outlet.

If you want I have all recording of the chat and talk with your customer care team about this issue. Also please consider this as a written complaint to Jubilant foods.
Order No 107 dated 16/06/2021
Bhilwara Rajasthan outlet
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Jun 19, 2021

Complaint Status

Domino's Pizza customer support has been notified about the posted complaint.
Jun 17, 2021
Updated by Vaibhav Chaplot
Not resolved
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    Domino's Pizza Address
    No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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