[Resolved]  Domino's Pizza — Bad Service, Soggy Pizza re-delivered after heating it up

Address:

New Delhi, Delhi

from:Abhishek Garg <[protected]@gmail.com> to:Guest Care Dominos <[protected]@jublfood.com> date:Fri, Dec 19, 2014 at 7:41 PM subject:Re: Guest Services Domino's Pizza Indiamailed-by:gmail.com I ordered a dominos pizza tomato and cheese with extra topping of paneer at 5:44 PM via order 181 from basant lok dominos outlet in vasant vihar new delhi 110057 from phone +[protected].the pizza never came for 35 minutes and i called dominos who told me the delivery time due to rush was 45 minutes; but it was never mentioned to me on phone.I finally recd pizza after 50 minutes and Mukesh, their delivery boy said he delivered pizza initially on ground floor within 30 minutes to the house helper. But on the bill it was clearly mentioned that order had to be delivered to basement and not ground floor.So I asked Mukesh to take back the pizza as I just did not want it anymore. He had apparently been called by Dominos and asked about it, so he went back to ground floor of my house and collected it and came to the basement to give it to me.After he left and some 20 minutes passed, a Trainee from Dominos called me and requested me to please accept fresh complimentary pizza and after some reluctance, i agreed to take it. After another 20 minutes I received the Pizza and noticed that it was soggy and not fresh at all. I immediately concluded that it was the same original pizza that Mukesh had delivered to me and the Dominos trainee had the cheek to heat it up and send it again through another delivery boy.I am very angry and called Dominos and explained the situation to a lady who picked up my call and told her I will make a complaint online immediately and asked them to take back the soggy pizza still lying in my posession, as I will not eat it.She requested me to hold the phone and came back telling me that this particular trainee will call me up but avoided to give his name to me and I also could not remember it.I called after another ten minutes asking her for the order number and now nobody is calling me from dominos or taking back the soggy pizza as the particular trainee is scared of revealing his name to me, since they know i am making a complaint online.i request you to please take up this matter urgently and get back to me, your pizza outlet totally spoiled my mood and it was VERY unprofessional on Dominos part to AGAIN send me the same soggy pizza after re-heating it and not cooking a fresh pizza.it reflects very badly on yr brand name and i also dont feel good making this complaint, but u must find out the name of the trainee and take action against him.I also want someone to get back to me regarding this matter and tell me what compensation in the form of coupons, et al can be provided to me? thanks Abhishek Garg [protected]; [protected]; [protected]@gmail.com ps - complaint reference number for online complaint is Guest Feedback Reference ID is:: 529280