| Website: www.dominos.co.in |
To Whom It May Concern,
I am writing to formally lodge a complaint against Domino's India regarding their failure to process a refund for an order despite multiple follow-ups. Below are the details of the issue:
• Order Details:
o Order Number: 236
o Date and Time of Order: 17 Nov 24, 20:03
o Payment Method: UPI
• Nature of the Issue:
On 17 Nov 2024, I placed an order through Domino's app. The payment of ₹ 458 was successfully processed; however, the order was not delivered. Despite repeated follow-ups through emails and calls to their customer service team, the refund has not been processed.
Each time I contacted them, I received generic responses and apologies, but no concrete action has been taken to resolve my issue. It has now been over 10days, which is an unreasonable delay.
• Proof Attached:
o Screenshot of payment confirmation
o Email correspondence with Domino's support team
o [Any additional proof, if availa ble]
This situation has caused significant inconvenience and financial loss. It appears to be a clear case of negligence and a potential violation of consumer rights.
I kindly request the consumer forum to take action and ensure Domino's processes my refund promptly. I am also seeking compensation for the inconvenience caused. If this issue remains unresolved, I may consider escalating the matter to the appropriate legal authorities.
Thank you for your attention to this matter. I look forward to a swift resolution.
Sincerely,
Raghavendra Bhagwat
[protected]
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