Domino's Pizza — complete order was not delivered

Address:

Ghaziabad, Uttar Pradesh, 201014

Hi,

I am giving this written complain, regarding my order on 7th dec 2019 from mobile number [protected] using zomato mobile app. The order delivered and having missing few items. I called zomato and they redirected me to dominos customer care as they are not responsible for not delivering complete order.

I am very much surprised, i paid the money to zomato and if items not get delivered to customer then how can zomato tell me, to solve your problem yourself. I think zomato is only to collect the money and no responsibilities.

Here is the story:

I called 3 times to dominos customer care number "[protected]", every time they told within 15 minute you will get call back from us. Finally same day at around 11:00 pm, i got a call from someone and he introduced himself as manager and told me come and collect your res of the item, the way he talked was very unprofessional.

Same day on 7th dec 2019, i given written complained on [protected]@jublfood.com, next day i got a response as follows:

“
First of all, apologies for the unpleasant experience. We at domino's always endeavour to offer great guest experience.

We would request you to share your details through (https://dominos.onedirect.in/dominosfeedbackform.htm?complaintId=[protected] and our guest services team will reach out to you in the next 24 hours to resolve your concern.
”

I again given the complaint on above link, but i never got any response, it is very pathetic and horrible.

After that i again sent several mails to [protected]@jublfood.com, but i never got any response.

Now. I want the answer from zomato.

If zomato will not respond me then i will take legal action and also send legal notice.

Thanks,
Hari
[protected]