Domino's Pizza — fraud in invoice to evade tax and to cheat customer reg
Chennai, Chennai District, Tamil Nadu, India
Gpgps199 on Dec 15, 2018
I went to your dominos corner at ampa skywalk chennai at 9.30pm on 6 dec 2018 and ordered 8 sachet, 1 med max green pizza, 1 reg cheesey pizza, 1 reg veg loaded pizza along with 1 pepsi bottol. After making total payment of rs 735 via hdfc credit card the representative of your corner verbally told us to wait for your order no 88. When i asked for invoice he told me to wait for 5 minutes after that he delivered my order but did not give me invoice. After having our pizza when we asked again for invoice then he again asked me what was my order, then i told him that order has already been made and paid then why you are asking me again after delivery. Then your representative has given me a bill (Invoice) with order no 106 with his own name (Ram kumar) and mobile number ([protected]) moreover the bill was not showing paid status. It is pertinent to mention that payment was received at 9.30 pm but tax invoice was generated at 10.01 pm which was not showing paid status and in that invoice mentioned name and mobile number pertains to your representative. When i checked the tax invoice i found they have charged 10 rs extra when i asked them to clarify then they felt sorry and rectified it with giving me another invoice of 8 sachets (Order no 107). Then again in that old tax invoice (Order no 106) i found that they have written 1 reg pan pm cheesy amounting rs 120 instead of 1 reg ht pm cheesy amounting rs 95 (That i ordered and received). This shows that they did not know what order i made so they put the items accordingly, so that total amount should telly what they charged initially from me.
Points to consider :
1. It is clear from the facts that they deliberately did not want to generate the invoice to evade tax (Till customer doesn't ask).
2. After making many attempts for invoice they gave an invoice with wrong order no, wrong items, wrong value and giving fraud customer details, so that they can cancle the tax invoice and can evade tax by duping govt agencies.
3. It shows that all over india's dominos corners are in regular practice of evading tax and duping the govt agencies by using different different ways.
4. To rectify this matter i spent more then half an hour which is more precious then money.
I want to know the action taken by you in this regard and to compensate me for the humiliation & mental torture. If you will not take any action then i will sue you not only in consumer court but also in department of directorate general of goods and service tax intelligence unit.
[Dec 16, 2018] Domino's Pizza customer support has been notified about the posted complaint.
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