[Resolved]  Domino's Pizza — Gurgaon sec-29 staff and manager manhandling the customers... Cctv footage of 12th september 2016 1:30 pm

Address:	122001
Website:	www.dominos.co.in/feedback

Hi all,

I did my life’s biggest mistake of daring to enter domino’s outlet ar sector-29, gurgaon.
I checked in the restaurant on 12th september around 1:30 pm n order 3 veg singles and a coke.
The pizza came in all in terrible condition and the pizza base was also not even baked properly. On requesting to change the same from the people at the billing counter they saw and called the shift manager named mr. Arshad.
Mr. Arshad in spite of accepting the fact that the pizza’s are no proper started saying “ sir chup chap isko khalo acha rhega for your health “ and along with it he took the photograph of the piiza and went off back to the counter.

Seeing his behaviour i asked him to stop and took out my cellphone to take his photograph and he hurriedly turned back. As i just tried taking his photograph again he started beating me and my brother along with other staff member.
Somehow due to other customer’s intervention they stopped but continued abusing us in front of all the staff members. That beating and abuses were something which was shocking for all the customers and heartbreaking for me.

Icing on the cake was after this first round of beating mr. Arshad came wearing black t-shirt and started saying that if you have guts den dare to reach your car parking outside also and he went outside the outlet threatening that your dead bodies will reach home today.


Seeing all this we called up police helpline and as the pcr van came in they after verifying all this in the camera recording asked to get the fir filed up going to the police station for which mr. Arshad started pleading with a sorry and all and all requested not to escalate this matter.

I went off hurriedly with a heavy heart as i had to rush to the airport. After that and then most shocking thing was the call that i got from the police station that mr. Arshad is filing up a case against me for misbehaving inside the store.


I need to know is this the policy of domino's to beat up customers and then file a complaint against him only?

The most annoying thing is that after this whole scenario i got to know that mr. Arshad has even been involved in eve teasing and other misbehaving activities and still no response after this all as well.
I would also like to bring to your notice that all other customers present at the store were like sharing numbers with me and all were ready to be the witnesses in the legal matters as well.

I need an explanation for this whole scenario failing which i will get this issue escalated into media in a very decent manner.

And for verifying all this scenario you can even get the camera recordings under scrutinization.

Regards,
Nikhil arora
Contact nos.

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Order no : 26
Time : 1:14 pm