Domino's Pizza — I ordered 2 Medium Pizzas and they never delivered it.

Address:

Mumbai City, Maharashtra

I had received a call by Domino's which is located at Chemox House, grnd flr, 7 Barrack road, Bombay Hospital Lane, New marine Lines, Mumbai 400020 informing me about their Friday offer i.e on 24th July 2015 of one on one pizza free.I placed my order at 9:15 pm on Friday 24th July 2015. My order wasn't delivered until 10 pm.I called Dominos(spoke to some Ms Snehal) to enquire abt the same for which I was told that my order has already been dispatched and will arrive in another 10 mins. The order was still not delivered until 10:30 pm. When I called back again my call was received my some Mr Hammad who said that my order was left behind and has become cold so he'll make me a fresh one and deliver immediately. Still until 11 pm I dint receive my order. And the final call I made at 11 pm I was informed that the ovens are now shut and they will not deliver me my order inspite of me placing the order at 9:15 pm. And I was somehow being forced to cancel my order whenever I called. When I requested to speak to the floor manager(Mr Shree) the call was transferred to another co-worker who was busy giggling and trying to pacify their fault rather fraud.Another thing being that my call was disconnected in the middle of the conversation twice. Next day when I personally went to Dominos for an explanation I was given extremely kiddish reasons for not fulfilling their duties. I kindly request you to please look into the matter and do the needful.