Bombay Hospital Complaints & Reviews

During treatment at Bombay Hospital, Indore, the untimely death of my patient was an extremely painful experience. Medical negligence in the ICU, the inaction of doctors, and the insensitivity of the staff worsened her condition. The doctor on duty was asleep in his cabin, while a short-tempered male nurse was left to care for 10 critical patients alone.

Delays in monitoring, lack of coordination, negligence during the CT scan,...

Food not given to patient...

Would like to inform you’ll that your incharge nurse is absolutely ruthless and has no knowledge whatsoever to deal with patient family .
This is my first and last time that I will get my mother back to this hospital .
We admitted my mom last night in the ICU
CLASS L11 wing BH wing
I had just got asked into the icu room to meet my mom after a gap of almost 1hour 30 mins
Keeping in mind the guest visiting...

I have so many things to share. Will share point wise. My experience with the 5th floor icu nursing staff is really bad and for my patient. Please keep reading.

1. Patient asked to have a word with the attendant over call, but the nurse said calls are not allowed in icu (very rudely).
On the contrary, I called in the icu to let the patient know that I won’t be able to come and meet him and they actually gave the phone...

I, Arun Yadav, would like to bring to your immediate notice that my brother Chandan Yadav is admitted in the ICU of the above hospital. I was given a prescription which had medicine codes on it and when I requested that I wanted to buy them from outside as they are more affordable with aplicable discounts, I was told that the they could only be purchased from the hospital pharam.This was inspite of the notice which I've attached as an image...

I am sharing a semi private room in the bombay hospital room no 1030. There are three people in the room with the patient. They are washing clothes inside the bathroom. My patient was with an emergency to go the washroom i have to take him outside the room. Please look into this matter. This has caused us a lot of mental tension inspite we are giving full amount....

Bombay Hospital is charging a surcharge - 20%!!! Is such high surcharge justifiable? I have enquired with other renowned Hospitals in Mumbai itself where Surcharge is not applicable in many of the Hospitals.I am writing this because I myself experienced this recently. I was admitted recently and the hospital charged 20% surcharge on the entire bill amount. Over and above, this surcharge was not eligible for reimbursement / cashless from the...

Bombay Hospital is charging a surcharge - 20%!!! Is such high surcharge justifiable? (I am not sure about the surcharges prevailing in other hospitals).

I am writing this because I myself experienced this recently. My mom was admitted recently and the hospital charged 20% surcharge on the entire bill amount. Over and above, this surcharge was not eligible for reimbursement / cashless from the insurance company as this was classified...

This complain is with regard to Sayush Hospital Pvt Ltd. Indore and Bombay Hospital, Indore
My Contact Email: [protected]@gmail.com
I will be happy to provide you with the invoices for the below mentioned medicines taken.

If you do get a chance to read the whole complain, feel free to make your own opinion. On a personal note, I wish I could notify Mr. Birla and the other owners of hospitals mentioned of bad services...

Discharge process very slow.

Dear Sir/Madam,

I hope this email finds you well. I am writing to express my deep concern and disappointment regarding the delay in the refund process for the deposit payment made for the treatment of the patient under IP No. 2353475 at Bombay Hospital. Despite several attempts to follow up and numerous assurances, we are yet to receive the refund of the deposit amount.

As you are aware, our organization made the deposit payment on behalf of the patient, trusting that the refund process would be efficient and timely. Unfortunately, the refund has been pending for an unreasonable period, causing considerable inconvenience and financial strain.

I request immediate attention to this matter and prompt action in processing the refund to the following account Cancelled Cheque provided.

Considering the time that has elapsed since the initial request for the refund, I sincerely hope that you will prioritize this issue and provide us with an update on the status of the refund within the next 48 hours. Any further delays would be unacceptable and may lead to additional consequences for the reputation of Bombay Hospital.

We value the services provided by Bombay Hospital and have always appreciated the quality of care rendered to our patients. However, this delayed refund process has raised concerns and negatively impacted our organization's trust in your billing department's efficiency.

Kindly treat this matter with the utmost urgency, and if there are any challenges or complications in processing the refund, please communicate them to us transparently so that we can work together to find a resolution.

Your immediate attention to this matter will be highly appreciated, and I look forward to receiving a prompt response from your team. Please do not hesitate to contact me directly if you require any additional information.

Thank you for your understanding and cooperation.

Regards,

Sagar Potle

My self subhash kumawat
Last week my elder brother was admited in Bombay hospital and operated by Dr SHAH is a neurosurgeon, and was shifted to bed number 604 6 th floor
Then role start of nursing staff towards patients and relatives is so much disgusting like whole staff recruited from SLUM of Mumbai the way treat patient like animal so much careless ness no sympathy with a
Patient at all the way they talk to patient relative is so disgusting
So kind request to u pls take very serious action towards Bombay trust hopsital staffs
Hoping for good result to improve the staff so next time they think twice to behave enjoy good with other patient and relative
[protected]nitu

My father admitted hospital in ICU on 3/12/2022.doctor told us four days till Friday we will be shiftting him general ward.but when the time we inform account department abt cashless payment, they told us your father need ventilator.at the time when they are preparing for ventilator their ICU incharge Dr.Ashiah told everything to my father like kidney problem etc which effect my fathers willpower he had broken mentally.
After that Doctor (Avinash Jain) daily told us we will make your father conscious you can talk, but his condition deteriorated day by day and training staff kept for care. Before he died my mother went inside that time, air problem occurred in ventilator.
When we admitted hospital his condition that much bad, he was eating, talking.
We took consultantion of others doctor also, but due to some ego clashes between them they are not working as team.
When I recall the time when he admitted and discharge, everything seems liked planned.Dr.Jain not treated responsibly initially, condition getting worsen, n blame things on other health condition.

Today I visited Bombay hospital indore bz of my cousin admited in ICU. I went to toilet but see the situation i shocked...worst condition of toilet, no cleaning, no any toilet paper or soap facilities.
Even line bathroom toilet chocked, latrin worst in condition no water n all.

Dear Sir/Madam,

In ICU we, relatives of Patient, normally go and see the Patient ones in a while. We alway have Trust that sisters or caretaker in the ICU Looks after Patient carefully and they do no doubt. But somtime we notice that sisters/caretaker don't pay proper attention. Today Blood pressure value was Out in place and the Air in it was Leaking. I told the sister that pleased fix it. After sometime i visited, may be after 1 and half hours, and noticed the sister closed the Patients Door and Said "don't visit again and again, and If i want to See the Patient then See from outside closed Glass Door"

If sisters are doing their Jobs Well, i think we don't have to Pin Point what ist Working and Not Working.

Also ICU is supposed to be a quit place but all sisters and staff Insider ICU keep talking and calling each others so loudly af If they are in Cinema Hall.

I hope you will improve this in Future.

My father surgery is done last year. After taking the advance payment for the surgery 80% we got approve the cashless. And the amount we paid in advance was not giving us back till todays date its been 3 month. And the billing department is so bad that they us not replying on mail also and not giving us the payment back.

I have admit my uncle to bombay hospital about heart related operation where in iccu I visit to know the detail about discharge and claim related formality but I m shocked to understand the behaviour of Mr.Idris khan team member (Shailendra) who are available there. They abuse me and throw me out in a very bad manner. I seriously suggest everyone don't go to Bombay hospital for your dear once.

Having much to say regarding each and every process that's happening in Bombay Hospital but currently i am more concerned with the patient i.e my mother rather than these things. But i will say one thing in short.

Worst Management with Best Doctors in Bombay Hospital.

As i have observed today that the door bell of Neuro ICU Room is not working when i was visiting Neuro ICU room around 9:30 pm to give something to my mother that was asked by sister in-charge of my mother. And even after knocking the door for around 15 minutes no body came to open the door. After waiting for 15-20 minutes one of the sister came to open the door and told us that door bell(emergency and guest bell) are not working. And when i asked that sister where is the security guard. She told me that after 9 pm security guard is not available here and we are only the responsible person here to take care of whole ICU room. I found very strange and was shocked after listening this. Is this the process you follow here in hospital. What if, if there is some emergency and we want to talk with the patient. This is how you maintain and manage the ICU room facility. Door bell is not working, no security guard is available. What rubbish is this. I don't know what's wrong with Bombay Hospital service and management. I have stayed here for 3 days as of now and will have to stay for more 6-7 days. And i have experienced very bad management till now.

I.P.No.2001601
Name of Patient : Chetan Darji
I was hospitalize there on 29/01/2020 at that we have shown him report of PETST Scan report of Maxis which was for cancer but he just ignore this report we had regular complain on our regular visit that I am not feeling well He had again done Endoscopy & coloscopy report which was done earlier and after that give only medicine of crone disease upto 04/09/2020. We have paid his Fees 4500/- / 2500/- and also paid for Crone disease medicine. He has no time to check patient report properly & not giving answer to Patient question. Just stand up and open door so patient go
Due to his such negligence he put us on big trable when we approach another young Dr. after just showing our report and after some another report I have diagnose with Cancer which is spread in my all parts of stomach
when this GENEOUS has no time to check properly patient after taking such huge fees why he is playing with patient life

We Came there with our past experience with Bombay Hospital so we request you to kindly take immediate action on this corporate Dr who only want to make money by playing with patient life

Mob :[protected]