Domino's Pizza — Late Delivery and Rude Behaviour

Address:	600119
Website:	Dominos.co.in

Dear Sir,

Contact number: [protected]
Contact name: Mayank Ranjan

I had ordered for a large Pizza and a Garlic Bread along with the Cheesy Dip through Zomato.
This order was placed at 15:15 on 9th April 2017 and was supposed to be delivered by 15:45 according to the Dominos 30 minute promise.

After accepting the order which was pre-paid by my credit card, I received a call from Dominos asking me to come 3kms far from my residence because they are unable to come till my residence. I accepted that too which I shouldn't have because this had to be informed at an early stage.

I reached the place by 15:45 and asked them for the delivery boy for which I got a very rude response. I kept waiting and finally the delivery boy came at 16:10.

As I noticed the food was cold and I had been waiting for 25 minutes under the sun for receiving the order. As I called them for a refund/exchange, they declined by saying a 'Sorry'. When asked for a solution, they replied very rudely which was not expected at all.

I feel very harassed for such a response even after being a regular customer and would never again prefer Dominos Pizza and would also recommend the same to others.

Thanking You!
Mayank Ranjan
#[protected]