Domino's Pizza — Money deducted for a failed order

Address:Kolkata, West Bengal, 700031
Website:pizzaonline.dominos.co.in

I placed an order for a dominos pizza through their mobile ordering app. Though money was deducted 415 rs. From my mobikwik account the order number was not generated. A dominos representative called to say that money would be refunded but did not furnish a written reply. The transaction details are as follows:
wallet debit to dominos
transaction id: fmbk[protected]
feb 25, 2016 5:26pm
-415
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