Domino's Pizza — no refund for delivery after 2 hours

Domino's pizza india domino's pizza

You guys have pathetic customer service. All the assured 30 minutes delivery is a mere hogwash. It's best when customers don't pay u online as i[censored] ever get delayed by 2 hours, still u don't refund the amount after numerous complaints. I have lodged around 3-4 complaints and was assured of a refund.
I ordered on 27th december. Pizza was delivered after 2 hours that too after multiple follow-ups with customer care. No one was picking calls at patna p & m mall store. Your delivery guy contacted me after 2 hours and then tried to deliver the pizza.
Today when i called to enquire about my complaint and refund status, mr deepak, your customer service representative said that the case is closed with unknown reasons. I asked to escalate the complaint and no is given 8243066.
I will have to approach the consumer court if the case is not resolved. I have all the screenshots of timings. Dont cheat customers. If you have done a mistake, accept it and refund the amount.

I just received a call from patna p & m mall store and they said they won't give refund. Do what ever u want to. I said i will lodge a complaint with consumer forum. They asked me to go ahead.
This is the customer service they speak about. Pathetic.