I placed an order on 20 June 2025 worth ₹330 from Domino’s (Order ID: 137). Due to a technical glitch from Domino’s end, I was forced to pay ₹52 extra, which was not part of my order.
Despite raising more than 10 tickets, sending multiple emails, tweeting over 5 times, and commenting over 10 times on their official Twitter handle, I have received only AI-generated replies and no genuine customer service resolution. Even after they promised to refund the amount to my Domino’s wallet, it's been more than 23 days and nothing has been credited.
Their customer support is unresponsive and misleading, giving false promises and repeating the same messages without taking any real action.
Relief Sought:
Immediate refund of ₹52 (preferably to original payment method, not wallet)
Apology and resolution of the complaint by a real support executive
Compensation for mental harassment and time wasted due to this negligence
Supporting Evidence:
Screenshots of emails, chatbot interactions, and Twitter follow-ups (attached)
This behavior is not only irresponsible but unethical, and I request strict action against Domino’s India for such poor handling of consumer grievances Was this information helpful? | 
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