Domino's Pizza — order cancelled

Address:

New Delhi, Delhi, 110043

Abominable service provided by dominos. Ordered food through dominos app. After the food was prepared and on being asked the delivery location, the food was denied to us for which we paid. Instead the restaurant manager sheetal (Najafgarh branch, delhi), 9pm at night, rudely told us to collect the food from the restaurant instead. When you already accept an order, dont ur service provide you the gps location for an order placed? When i have always been placing my order here and they have been always delivering. Also when i called the customer care twice i asked them to give me a solution they told me that the restaurant had already told us that they don’t deliver in this area. But we were never informed regarding this. Also when i asked to be connected to a senior in customer care this guy aman straight away refused to connect me. The last order i placed was on 2nd nov 2018, which they delivered. They even started giving vague excuses like after diwali we have cut off this area. I mean like please give better excuses. I had guest at home for whom i ordered and this all scenario made me angry to hell. By far, the worst service, response received without any resolution i am definitely going to escalate it as far as i can. I am truly shocked at how irresponsible and rude the customer service for dominos can be.
My email id is [protected]@yahoo.co.in