Domino's Pizza — Order not cancelled even after discussion | |||
I have places an order to the below dominos reataurant addres : Domino's Restaurant Address Bandra (east), Shop No. 8, Ground Floor, Mumbai Suburban Zilladhikari Bhavan Shop Keepers Premises Co-operative Society Ltd, Ancillary Building No. A, Administrative Building, Shopping Centre, Government Servants Colony, Opp. Chetana College, Bandra(e), Mumbai - 400051 Ph No :[protected], , [protected] The order was placed on 12th Feb 2017 at 17:58. The order was of Rs. 673. The guy from the restaurant requested me to wait for the deliver till 06:45 as it is far away from my home. I agreed to do so but no response was received till 18:45. I called the restaurant twice to know the status but the concerned personnel were just saying that "We will call you after knowing the status" which never turned up. I again called them to cancel my order as i need to leave my house and go out. They transferred the call to the manager and i asked him to cancel the order. He first told it is being delivered, then i told him that its not delivered and you please cancel it, he agreed to do so. At 19:15, i get a call from delivery boy saying that i am waiting outside of your house with delivery. I told him to take back as i have cancelled the order. My issue is that when i agreed to give grace period of 15 mins, why it wasn't delivered and there was no call back in case of further late in delivery. Further, i have not received any cancellation confirmation of my order as i have paid with my credit card. I want my money refunded. Was this information helpful? | |||
Domino's Pizza customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
I had placed an order for Chef's Veg wonder cheese burst with sprite and a chocolava cake
An amount of Rs. 530/- was deducted from my SBI credit card however the order was not delivered
T&C of domino's mentions that the amount will be reversed back to the credit card, however no time frame mentioned
Petita Dsouza [protected]
An amount of Rs. 530/- was deducted from my SBI credit card however the order was not delivered
T&C of domino's mentions that the amount will be reversed back to the credit card, however no time frame mentioned
Petita Dsouza [protected]
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No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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I orderd of Pizza as above and asked for any offers and was saiid no offers but on checking online there was offer of discount of 25% which was not communicated. Please register my complaint for this.