| Address: Domino pizza Kurnool |
Subject: Complaint Against Domino's Pizza for Breach of Promise and Poor Customer Service
Dear [Consumer Complaint Authority/Regulatory Body],
I am writing to lodge a formal complaint against Domino’s Pizza for their gross negligence and breach of their 30-minute delivery promise. On [17/11/2024], I placed an order for [Margherita pizza] order number [184] at the time [19:47] from the [I don't know] outlet. Despite their advertised guarantee, my order was not delivered for a staggering 72 hours.
Despite multiple attempts to contact the store manager and customer service, I have received no satisfactory resolution. The store manager's response was dismissive, suggesting that I place another order instead of offering a refund or compensation. This is unacceptable and reflects a complete disregard for customer satisfaction.
I have attached copies of my order confirmation, communication with the store manager, and any other relevant documentation to support my claim.
I urge you to take strict action against Domino’s Pizza for their repeated failure to honor their commitments and their poor customer service. I seek the following redressal:
* Full Refund: A complete refund of the order amount.
* Compensation: Adequate compensation for the inconvenience and distress caused.
* Strict Action: Appropriate action against the store manager and the franchise for their negligence.
I trust that you will take this matter seriously and ensure that Domino’s Pizza is held accountable for their actions.
Thank you for your time and attention to this matter.
Sincerely,
[Vijay]
[Kurnool Andhra Pradesh]
[[protected]]
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