Domino's Pizza — order was not placed refunded my amount

I had ordered pizza worth rs.319 on march 17th 2019 through domino's website. Payment was made via free charge wallet. Money was debited and transaction was shown as successful but order did not get placed. On contacting domino's customer care and call was not connected. No refund has been received yet, neither has any intimation made regarding the order or the refund. Please initiate the refund asap.