Domino's Pizza — payment deducted at dominos mobile app but order not placed

Address:	Pune, Maharashtra, 412308
Website:	www.dominos.co.in/‎

I was placing an dominos pizza order via dominos mobile app on 05-jan-2018 but payment had been debited of amount 731/- rupees my from icici credit card account but order was not placed. I had also called dominos customer care but they said there no order placed at mobile number [protected]. Then i did the repayment to place a new order (Order no. 277) of same amount 731/- rupees. Attached are the screenshots of twice payment for dominos order with separate transaction number.

I have also raised a complaint via dominos feedback system (Concern ref# 7971843) but no one contact me from dominos.

Therefore i request you to please help me to get the refund for failed order. Below are the transaction details;

Mobile: [protected]
Name - anuj gupta
Date: 05/01/2019
Transaction number: [protected]
Transaction description: e-commerce payment /jubilant foodworks lim/20190105/012073
Amount - inr 731.00

Thanks
Anuj gupta
Mobile: [protected]