| Address: Devanahalli, Bengaluru 562110 |
Am writing to express my deep dissatisfaction with the food quality and the service I received from your Devanahalli store. I have been a loyal customer for the past 4 years, consistently ordering from this location, but I am very disappointed with the experience I had recently.
I placed an order and specifically paid extra for a cheese burst on both pizza. However, upon receiving the order, I found that there was absolutely no cheese burst in the pizza. This was especially upsetting as I had ordered the pizza for a 4-year-old child at home, and the entire experience was very disappointing.
To make matters worse, this is not the first time I’ve had issues with food quality at this store. I have previously raised complaints about the same, and every time, I was promised that the next order would meet the standard or that I would receive a discount. Yet, nothing ever seems to improve.
After receiving the order, I immediately checked the items and wanted to return the pizza. I called Mr. Yogesh, who I have been in contact with regularly, to inform him of the issue. Instead of offering any assistance or resolving the matter, he spoke to the delivery driver and instructed him not to take any further orders from us in the future. He also refused to collect the items back, and as a result, we did not eat the pizza.
This kind of rude behavior and lack of professionalism is completely unacceptable. As a long-time customer, I feel disrespected and frustrated by the repeated poor experiences and the way I was treated during this incident. I am very disappointed that my concerns were met with such an inappropriate response.
Yogesh cancelled this order, and I urge you to investigate this matter seriously. It is disheartening to face such issues despite being a loyal customer for years. I also hope you will address the ongoing food quality concerns, as it is not the first time I’ve encountered such issues.
Looking forward to your prompt response and resolution.
Order was booked in the name of Senthamarai C [protected]
Thanks
Priadharshni.P
[protected]
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