Domino's Pizza Complaints & Reviews

I prepaid to dominos via paytm on 12th of may but they cancelled the order. They haven't returned my money still. It has been more than a month. I have been calling, sending mails and sms time and again. Plus they don't have a toll free no. So i have to pay for every call i make. And the way they talk to me on call is pathetic, nor do they send proper replies. Please help me get my money back the compensation for customer hassenmet caused to me.

I ordered from Dominos on 9th June 2019 which was 3 hour late and the pizza were cold.
I got a call at the time of delivery from the store manager that the refund would be credited to my bank account as the order took more than 30 minutes.
After that I called Dominos on 14 th June and it was told that it would take a week after the order date to reflect refund in my bank account .So I called today to know the status of my refund so I was put on hold for 5 minutes after which I was told that they would call me back after half an hour with status, which they never did.I called again in the evening and it was told that the servers are down to I have to call again. still the refund is not initiated.

I ordered a pizza and cancelled as I mistakenly ordered it as self pick instead of delivery.

I received an email that my deducted money will be refunded very soon. Still I haven't received my money yet.

I ordered the pizza on 28 May and it's been one month I haven't received my money. I have also tried to contact their customer service but no body is receiving the phone calls.
I expect my issue gets solved very quickly.
Regards - Bipul Jha

My order no 272 ordered on 12th June got delivered after an hour in cold stage.lodged a complaint and customer care assured us 5 times that points will be credited due to late delivery. I have mailed but no response. Customer care never resolved .outlet manager never called and I got message that issue has been solved.let me know what is the action that you are going to take

Today (18June, 2019) I have ordered for delivery (order number : 134) from Dunlop Branch. Delivery address is 59 Jadunath Ghosal Road, Kol - 57. First they called me from [protected] number and said they doesn't have delivery services and I've to pickup the ordered item. But I said I've already received your delivery on 10 June, 2019. But they asked me to cancel the order. After some time they again call me from [protected] and said that they will deliver the ordered item and asked me the location. Again delivery boy called me from the same number and said that I've to collect the ordered item from halfway road side. When I asked to come at proper address then they told me that they will cancel the order and my payment will be refunded within 7 days.
It's not a matter of rupees, it really very insulting and waisted my time. I've lost almost one hour for this and getting late without having desired result. Please look into the matter and kindly take necessary steps against that unprofessional, immature behavior which is not customer friendly.
Will wait for the proper justice and keep me updating on [protected] or [protected]@gmail.com

Thanks,
Abhishek Choudhury

Iam ashish my last working days in domino’s dpi66371 6june 2018. ℹ apply my pf in nov but till now not clear and full and final mr anoop hr don’t pick my calls alot of time he said call you later this is not well for mnc company my employees id is 829248. if you not take action then i go for consumers coart. Its my own money not company money why? its delay

Hi,

I live in Australia. I ordered a fathers day dinner for my dad in India (Rohtak) . The order was scheduled to deliver at 9:15. My dad waited till 10pm but no one showed up. Despite of calling all the contact numbers at 2am from Australia and 9:30 pm from India no one answered.He is old and can not drive so i had to ask my cousin to take him to the shop. they abruptly answered him that no one is there for delivery. As it was paid so they don't care. They hadn't cook any thing yet and t was 10:30 that time they cooked the food while he waited and they misbehaved with hi . This is not taken and this kind of behaviour is not acceptable. I would go ahead and post it publicly as form a renowned brand this type of non [professional and misbehaviour is not acceptable. I would like an apology and a concession to my dad for the same.
Order id : 198
Order location : Skytech mall rohtak, Haryana, India
Order summary : email is [protected]@gmail.com
Name: Baljit Singh Chhikara
P no [protected]

I would like to hear back with the complaint progress.

Thanks
Radhika

Yesterday night (16 June 2019) we ordered online pizza, burger pizza, taco, parcel, Pepsi.
But when we received orders we didn't get the parcel and Cold Drink after talking to the store we didn't get it again.
On the call, Store Manager felt apologies many times but we didn't receive pending order.
I went to the same outlet before for dining at that time we ordered veg pizza in which we found rotten tomatoes but didn't a complaint because that was so much crowded.
As I am an ex-employee of (Corporate office)Jubilant food works, I found that such issues in quality and behaviour how can I suggest anyone have dominos.

Order no 486
Outlet, name -Mahagun mall Vaishali, Ghaziabad

I placed an order at 9:16pm at 9:30pm it was marked as delivered..till 10:50pm I didn't received that.. called 6-7 times but they only say we are raising concern my concern number is 9798426.
I cancelled the order. After that the delivery person called me that he is coming I informed him that I cancelled the order and Cross checked with the customer service.
At 11:10 I received message that my order is on the way and then it is showing delivered.
I want my money back.

Worst service ever I have ordered the pizza at 8:30 PM waited till 11 PM call Customer care no help found from their side my ticket no 977-8238 after that called the Restaurant they misbehaved with us I have the call recording also.
Full Night I have not ate anything. Kindly help me to escalate this further and this should not be happened with others.
Domino Nagawara branch Bangalore.

Ordered pizza on 22 May. Pizza delivered after more than 45 min. Delivery guy contacted restaurant and told that 300 rupees will be credited back, which never credited. Customer care is redirecting the call to restaurant and restaurant is redirecting to manager and manager never picks up the call and call is getting disconnected automatically. Pizza was ordered from kalyani Nagar (pune) outlet.

It's sad I ordered on 5 June 2019 and got late delivery of pizza, delivery boy said I will automatically get refund as he will notify further. I went to store also but manager did not give a proper response. I feel cheated by brand like dominoes, who doesn't fulfill their promise of 30 Mon delivery of 300 rs refund.
It's pathetic I am frm Vadodara.

My order was delivered late yet the manager is not agreeing to give a free order. According to the policy he is supposed to give a free order.
Please take strict action against him.
Manager name is Dinesh and he was very unprofessional on the phone.
It is Kumaraswamy layout outlet.
The delivery person was Anand s.
I urge that strict action be taken against the outlet.

I ordered pizza on 13th June from Domino's Ranchi which was to be delivered on 14th June (order no 1), that never reached us then we ordered the same pizza on 14th June (order no 160) which was paid online, it took an hour and later showed that the order is delivered, I've neither received the first order not the second one, this is rubbish, the worst service I've ever received. I don't want your pizza just return my money back.

Dear Dominos,
I think you are very good brand in the market. You served very good food all over the world. I am talking from Green Park area, New Delhi, India. One day, at the Hauz khas Red light we all are waiting to light will turn green. One person came on bike, I saw him he is from Dominos. I seen that bike giving too much polluted air, behind the bike area got full polluted. All are inhaling the polluted air which is coming from the bike. I asked him about to change the bike, he said Sir I already told to the Store but no one is responding correctly. They said " Yaar sari bike Kharab ho Rakhi hai aaj manage kar le". And again said, he got this bike so many time but the store is not giving their employees a Good bike which is good for them as well as for environment also.
I want to request to all the Dominos workers please give some good bikes to your delivery boys. They are also someone's boy, husband, father. Dont play with their life.

Thanks
Raj sharma

I placed an order amounting to 234/-. The money got deducted from the Paytm wallet but the order was never placed. On calling the serving store, they rudely told me that the order is not received and if they will receive they will deliver that.

Email: [protected]@gmail.com
Transaction amount - Rs. 234/-
Transaction date: 12 June 2019, wed, 8:55 pm

I have orderd two garlic bread from Domino's.at 19 may 2019 Domino's gave the offer buy 1 rupee tomato ketchup and get garlic bread free so I have ordered the garlic bread.but next day Domino's denied for this offers and said that product is out of stock.domino gave no.refund about this when I try to connect to Domino's costumers care no.they reply our expert team call you shortly but they did not called please solve my issue as soon as possible. I'm attaching my order details this complain.

My emp id was 903494, my last salary has not given by company for feb month
Even I submitted my resignation letter with dress and name batch, it happened more then 45 days, no one response by on query they have told me, "you have not submitted your dress and resignation letter first submit and your salary will come". I will mention manager name in resignation letter for the reason of resignation.

I m complaining about refund.I had make an order on 26th of may 2019 and the delivery boys was late by 15to 20 mins after but completing of 30 mins of provided timeline.But still i didn't get my refund on my wallet .My registered mobile mobile no. was [protected] from which i had odered and email id was [protected]@gmail.com and my order no. was 199.so please do the needful and help me out from this cious

Today, 9th june, 2019, i was illegally charged for a paper carry bag at a domino's outlet. I explained that it was not legal to charge a customer for such bags, especially as they advertised the company name. But they were adamant and forced me to pay.

This caused me monetary loss as well as mental stress and humiliation in front of other customers.

Kindly do the needful.

Thank you.