[Resolved]  Domino's Pizza — Refund of failed order

Address:

Gurgaon, Haryana, 122002

I have ordered on (20th may 2017) for rs. 427/- through mobile application and made the payment through hdfc online banking (Payzapp).. The payment got debited from my account immediately but the order not generated.

After waiting for some time i have called your huda city center outlet where they have suggested to make another order... So i have ordered 2nd time also same thing happen and debited 430/- then i have changed the payment mode and made the payment through other credit card. This time the order got generated. The second time debited amount has been refunded back (I. E. 430) but 427/- has not been refunded yet. So please guide me regarding this.

This is the email content i have received from dominos :
"hi arun sharma,

Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days.in case you have applied an unique coupon, it will be automatically reactivated after 1 hour. We sincerely regret the inconvenience.
Your transaction number is cd[protected] dated[protected] amounted 427.

However in case your order was successfully placed in subsequent attempt, then please ignore this notification mail."

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