| Address: Upper Ground Floor, Shop No UG 4, 5, 6, 7 & 8, City Pride Commercial Complex kali Bawadi Jalna Road, Aurangabad |
Hi Team,
I placed an online order through the Domino’s app on 6th April 2025.
Order #1 (Order ID: 5): I received a call from the outlet informing me that they could not process my order as it was outside their delivery range. Since it was a prepaid order, the amount was refunded to me promptly after the cancellation.
Order #2 (Order ID: 11): This order was accepted by the outlet; however, I did not receive a confirmation email or call from them. After an hour, I received an update stating that the order was out for delivery. However, there was an issue with the delivery location: I live in Vaiti Wadi, Samta Nagar, Thane, Mumbai, but the order was booked for Samta Nagar, Aurangabad.
When I contacted the delivery rider at +91 [protected], I explained the situation. The rider asked me to share my current location, and they would try to reroute the order to Thane. However, the rider was initially reluctant to provide the manager’s contact details. After some insistence, the rider provided me with two phone numbers:
Mr. Mahesh: +91 [protected]
Mr. Ali: +91 [protected]
Unfortunately, these managers initially seemed supportive but later stopped responding to my calls.
My primary request is a refund of the amount paid, which should be credited back to the original payment method.
For reference, the order was placed at the Kali Bawadi Jalna Road Domino’s Pizza, located at:
Upper Ground Floor, Shop No UG 4, 5, 6, 7 & 8, City Pride Commercial Complex
The phone number provided by customer support, +91 [protected], was incorrect.
Ticket ID: 15613291
Attached bill and order snapshot for your reference.
I would greatly appreciate it if you could assist me in resolving this matter at the earliest.
Thank you for your attention to this issue.
Regards,
Neeta Adhikari
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