Domino's Pizza — Service : refund of money

Address:

Bokaro, Jharkhand, 827006

1. I booked one piza worth Rs 633 (including taxes etc) for home delivery on 25122016 at 15:45 hrs and paid through paytm vide Jubilant order no. Od456bbadf2285d4d1f2, Wallet transaction ID [protected] & evoucher
no.90558773.
2. Immediately I received a mail from DOMINOS:::"Hi Bibhuti Majhi, Oops! We were unable to place your order to the restaurant due to some technical reason. Ifyou choose not to try again, or we are not able to place it in the next
attempt, we sincerely regret the inconvenience.In case you have applied a unique coupon, it will be automatically reactivated after hour. Yourtransaction number is E.Vchr 90558773dated 20161225 amounted 􀀀 633.However, if your order was successfullyplaced in subsequent attempt, please ignore this notification mail."
3. I telephoned DOMINOS Bokaro City Centre, who told that the refund will be made within 7 days, but till date the same has not happened.
4. In the meantime, I took up with paytm, who confirmed that::::"We have checked the case on priority and would like to inform you that the transaction against the order id:0d456bbadf2285d4d1f2 is still showing successful and there is norefund initiated yet.We would suggest you to get in touch with Dominos against the same concern and get theconsent email of initiating the refund against the order id: 0d456bbadf2285d4d1f2.Once we receive the
consentemail share by you, we will further escalate the case to our concern team regarding your refund process."
5. Inspite of my taking up the matter with DOMINOS and PAYTM several times, the refund has not been made or any satisfactory explanation has not been furnished, which is very much disgusting