Dotzot Courier — Very bad package delivery team | |||
The worst courier i have ever known to me. Bunch of irresponsible out there.!! This is a true incident happened to me: I have ordered a telescope from ebay, and the shipment was delayed more than usual delivery time, i didnt care much, thought of giving enough time for the parcel company (Dotzot) to deliver on their comfort. Yesterday (18 july 2016), around 6 pm, we gotta a call from someone, claiming to be a dotzot delivery guy, after around 1/2 hour another call asking us to identify the door for him, then comes the cultural shock :) It was a son of * auto driver, seeing us in the second floor, he threw the parcel right to second floor's wall. The parcel contained a telescope with glass parts in it.Internal parts smashed upon the package hitting the wall, now the product is useless. We wanted to stop the guy and let him take it back, but he even didnt wait for second after throwing the box to our wall, immediately left, tried to call him, but phone was switched off. This is such 'non-for-real' e-commerce logistics comapny, from an already failed project called 'dtdc' :). And ebay.In is still relying on such to ruin the already damaging goodwill. Dotzot, just go and do what you good at (You still need to figure it out), ebay.In, please re-consider on continuing the marriage. Great damages expected. All you shots will be missed. Dotzot tracking #[protected] Regards Mike june Was this information helpful? | |||
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DotZot customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Ebay team,
My paisa pay id is [protected].
But, i dont have a problem with the product neither the supplier, they are all good. even ebay has refunded the complete amount of the transaction to my account.
But the actual point of the complaint is, it is the total insult a customer like me had to face from a mean autodriver (who appeared as a dotdoz delivery boy)! It is your logistics partner, dotzot, mess managed everything. they have sent the parcel to my address with a rude, , auto rikshaw driver. the auto driver, came right under our building, called us to identify the door, once my office staff identified the door, he just threw the packet right on the wall, the packet hit the wall, fell down, the product (monoscope) broken pieces.
Tried to call all available customer care numbers of DOTZOT, no one answers. so, technically we couldn't report the issue to DOTZOT. reading lot of reviews about DOTZOT, i came to know they are not a reliable logistics partner at all.
Get the rid of of dotzot, they gonna ruin your business further.
Regards
Mike
My paisa pay id is [protected].
But, i dont have a problem with the product neither the supplier, they are all good. even ebay has refunded the complete amount of the transaction to my account.
But the actual point of the complaint is, it is the total insult a customer like me had to face from a mean autodriver (who appeared as a dotdoz delivery boy)! It is your logistics partner, dotzot, mess managed everything. they have sent the parcel to my address with a rude, , auto rikshaw driver. the auto driver, came right under our building, called us to identify the door, once my office staff identified the door, he just threw the packet right on the wall, the packet hit the wall, fell down, the product (monoscope) broken pieces.
Tried to call all available customer care numbers of DOTZOT, no one answers. so, technically we couldn't report the issue to DOTZOT. reading lot of reviews about DOTZOT, i came to know they are not a reliable logistics partner at all.
Get the rid of of dotzot, they gonna ruin your business further.
Regards
Mike
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