| Address: New Delhi, Delhi, 110059 |
| Website: www.drbatras.com |
My details:
Patient code :[protected]
Patient name: vivek charak
Clinic address: 1st floor, b-1/517 a, janakpuri, above kotak mahindra
Bank, opp district, centre, janakpuri, delhi, 110058
Hi,
As per the advertisements and emails received, i went to dr batra's janakpuri, new delhi clinic for hairfall problem on 18th july 2017. Dr batra's advised some medicines for the same and they forced me to take the annual subscription for 11500/- without knowing about my other health problems like high blood pressure, etc and they also assure me that you would get benefit after taking the medicine for one month.
But, after taking the medicine for one month hairfall situation got worsen as more and more hair started falling. Also, my other health problems like high blood pressure getting affected.
Now, i don't want to take the medicine as i paid the money 11, 500 inr/- for a one year, i want the refund and money back as i used their medicine for just one month. Please do the refund.
Also, i had sent a mail regarding the refund to : [protected]@drbatras.com
But no one is responding. There should be refund policy.
Please do the needful.
I have attached the bill image and the screenshot of mail sent to [protected]@drbatras.com.
Nov 11, 2017
Complaint marked as Resolved
Dr Batra's customer support has been notified about the posted complaint.
Sep 09, 2017
Updated by vivekcharak@53 Inoice Bill Image
Verified Support
Sep 11, 2017
Dr Batra's Customer Care's response Dear Vivek,
We are concerned to note your grievance. We believe in a holistic treatment and have always worked towards the well-being of our patients. Thank you for sharing your clinic details and patient ID and we will look into your concern and assist you better.
Regards,
Team Dr Batra's™
Sep 12, 2017
Updated by vivekcharak@53 Dear Batra Team,
Please look into the matter seriously and revert me back at this number [protected].
I want the refund.Also why you guys do not reply on [protected]@drbatras.com.
Your service is very poor.
Oct 01, 2017
Updated by vivekcharak@53 Please update what is the status?
You are not responding on emails and over phone? Very pathetic service and company started by the owner Mukesh Batra.I have lost 12000 /- .
I will escalate this on social network Facebook and Twitter.
Verified Support
Oct 09, 2017
Dr Batra's Customer Care's response Dear Vivek,
One of our senior doctor has addressed your query. If you have any concerns arising from the above and would like to discuss these in person you can write us at [protected]@drbatras.com We shall be happy to help you.
Regards,
Patient Experience Team Dr Batra's™
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